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Student Success Coach

2 months ago

Sanford, North Carolina, United States Central Carolina Community College Full time
Salary: $46, $53,907.00 Annually

Location : Sanford, NC

Job Type: Full-time Staff

Job Number: 02050

Division: SS-College Access Services

Department: TRIO Programs

Job Overview

At Central Carolina Community College, we are dedicated to fostering transformative lifelong learning experiences. We encourage all staff members to actively work towards eliminating obstacles to student achievement and to provide every student with a clear pathway to their aspirations. Our team is expected to recognize the challenges that arise and respond with compassion, understanding, and a commitment to assist.

The Student Support Services Academic Coach plays a vital role in delivering programmatic and direct assistance to students enrolled in the Student Support Services initiative, which serves multiple counties.

Key Responsibilities
  • Support student recruitment efforts, including application reviews, interviews, and the enrollment process;
  • Accompany and supervise students during cultural enrichment excursions;
  • Coordinate the administration of assessments for new students and review their academic backgrounds;
  • Develop individualized College Success Plans (CSP) for new participants, outlining recommended services and timelines;
  • Implement an intrusive advising strategy using an Appreciative Advising approach;
  • Monitor student progress through early alerts and attendance reports, intervening when necessary;
  • Assist students in effective communication with faculty, promoting self-advocacy;
  • Act as a resource for tutoring and personal counseling;
  • Guide students in course selection and registration;
  • Ensure regular engagement with SSS staff and maintain updated CSPs;
  • Manage social media accounts and maintain the program website;
  • Document all interactions and services while safeguarding student confidentiality;
  • Participate in weekly staff meetings to discuss program developments and student needs;
  • Provide monthly reports to the Director of Student Support Services;
  • Assist in the recruitment and training of tutors and instructional leaders;
  • Facilitate workshops aimed at enhancing academic skills;
  • Organize visits to four-year institutions to inform students about transfer opportunities;
  • Support the administration of supplemental grant aid programs;
  • Help plan annual events for program graduates;
  • Contribute to program newsletters and reports on outcomes;
  • Collaborate with college personnel to enhance retention and graduation rates;
  • Engage with TRiO staff for continuous program improvement;
  • Attend relevant meetings and conferences;
  • Travel to various campuses as required;
  • Complete mandatory staff development training;
  • Adhere to college policies and procedures;
  • Participate in college committees as assigned;
  • Perform additional duties as necessary.
  • Promote an inclusive learning environment that values diverse perspectives and experiences.
Qualifications
  • Bachelor's Degree in Education, Counseling, STEM, Health Sciences, Humanities, or a related field;
  • Two years of experience in teaching, tutoring, or advising students from diverse backgrounds;
  • Knowledge of best practices for student retention and academic success;
  • Ability to effectively plan and execute program activities;
  • Strong interpersonal and communication skills;
  • Experience in building rapport with first-generation and low-income students;
  • Team-oriented with effective presentation skills;
  • Ability to manage multiple tasks and meet deadlines;
  • Proficient in utilizing technology;
  • Strong work ethic and ability to work independently;
  • Respect for the diverse backgrounds of students and staff.
Preferred Qualifications
  • Experience in a community college setting;
  • Familiarity with STEM and Health Sciences programs;
  • Knowledge of TRiO or SSS services;
  • Experience in training and supervising staff;
  • Strong organizational skills;
  • Experience with data management systems;
  • Personal experience overcoming challenges similar to those faced by students in the program.
Benefits
  • Comprehensive health insurance options;
  • Flexible spending accounts;
  • Dental and vision insurance;
  • Retirement plans;
  • Paid leave and holidays;
  • Employee assistance programs;
  • Discount programs for employees.