Scheduling and Support Specialist

3 weeks ago


Dripping Springs, Texas, United States Prostar Water Inc Full time

About the Role

The Product Information Manager is responsible for providing exceptional support to our clients by handling customer inquiries, resolving technical issues, and providing product information.

Key Responsibilities:

  1. Customer Support: Handle customer inquiries and complaints in a timely and professional manner.
  2. Product Information: Provide accurate and up-to-date product information to customers.
  3. Issue Resolution: Troubleshoot and resolve product issues and concerns.
  4. Documentation: Document and update customer records based on interactions.
  5. Knowledge Management: Develop and maintain a knowledge base of the company's products and services.

Requirements:

  • Bachelor's degree in Business Administration, Marketing, or related field.
  • At least 2 years of experience in customer service, sales, or other related fields.
  • Excellent communication and interpersonal skills.
  • Ability to work in a team environment.
  • Proficiency in Microsoft Office Suite.

Salary: The estimated salary for this role is $65,000 - $85,000 per year, depending on location and experience.



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