Front End Team Manager

2 weeks ago


Scotland Neck, North Carolina, United States Food Lion Full time
About the Job

As a Customer Service Lead at Food Lion, you will play a critical role in delivering exceptional customer service and driving sales growth. You will be responsible for leading a team of customer service associates and providing guidance and support to ensure they meet sales targets and provide excellent customer service.

Responsibilities:
  • Lead a team of customer service associates to achieve sales targets and provide exceptional customer service.
  • Train and develop customer service associates to improve their skills and knowledge.
  • Monitor customer service metrics and make recommendations to improve performance.
  • Collaborate with the front-end manager to implement sales promotions and merchandising strategies.
  • Communicate effectively with customers and colleagues to resolve issues and address concerns.
  • Stay up-to-date with company policies, procedures, and initiatives.


Requirements:
  • 1-2 years of customer service experience.
  • Proven leadership and communication skills.

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