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Customer Service Representative

2 months ago

Lafayette Louisiana, United States Envoy Air Inc. Full time
Customer Service Agent Opportunity

Envoy Air, an American Airlines Group Company, is seeking a Customer Service Agent to join our team at Lafayette Regional Airport. As a Customer Service Agent, you will be the first point of contact for passengers, providing a seamless check-in and ticketing experience.

Responsibilities:

  • Provide exceptional customer service to passengers, ensuring a positive start to their trip.
  • Utilize reservation/ticketing software to rebook itineraries and issue boarding passes.
  • Load, unload, and sort freight, mail, and baggage in a safe manner, achieving on-time departures and arrivals.
  • Operate company vehicles to transport bags to their destination.

Requirements:

  • Ability to carry, bend, lift, and turn with bags weighing up to 75 pounds.
  • Valid driver's license (some license restrictions may prohibit a candidate from being considered for this role).
  • 18 years or older.
  • High school diploma, GED, or international equivalent.
  • Ability to pass a pre-employment drug screen and background check.
  • Authorized to work in the U.S. without sponsorship.

What We Offer:

  • Travel for free with your family and friends on flights across the American Airlines global network.
  • Comprehensive benefits package, including health, dental, prescription, and vision coverage.
  • 401(k) program with company match after one year of employment.
  • Opportunities for paid on-the-job training and development programs.
  • Flexibility through shift trading and available overtime.
  • Major discounts on hotels, cars, cruises, and more.

About Envoy Air:

Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT. We are a wholly owned subsidiary of American Airlines Group, providing regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights.