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Clinical Operations Supervisor

2 months ago

Oshkosh, Wisconsin, United States Advocate Health Full time

Choose your work schedule:

  • FULL TIME or PART TIME
  • WEEKEND PROGRAM or STANDARD

Weekend Program Benefits:

  • Receive an additional premium incentive ($11/hr) for working in a Weekend Program role.
  • Earn an extra $5/hr for night shift differentials.
  • Shift hours: 7:00 PM to 7:30 AM.
  • Certification in BLS within 30 days of hire; ACLS and PALS required within 6-12 months.

Standard Shift Benefits:

  • Extra $5/hr for night shift differential.
  • Shift hours: 7:00 PM to 7:30 AM.
  • Rotation every 3rd weekend.
  • Certification in BLS within 30 days of hire; ACLS and PALS required within 6-12 months.

Additional Benefits:

  • Tuition assistance available up to $7,200 annually.
  • Loan forgiveness options up to $20,000.
  • Veteran-friendly workplace.

Key Responsibilities:

  • Engage with staff to address patient-related clinical challenges and act as a resource during critical situations such as admissions and transfers.
  • Collaborate with medical professionals to ensure optimal patient care and efficient resource utilization, while supporting staff in resolving service-related issues.
  • Oversee investigations of patient incidents and medication errors, ensuring proper documentation and corrective action plans are implemented.
  • Act as a liaison for staff to ensure effective processes are in place for patient care, collaborating with various departments to enhance quality care delivery.
  • Identify trends in operational challenges and communicate these to unit management.
  • Assist with patient admissions, transfers, and discharges to streamline processes, including obtaining reports from various healthcare facilities.
  • Manage public relations issues, maintaining positive relationships with staff, the public, and media, while addressing inquiries and complaints appropriately.
  • Ensure compliance with regulatory standards and requirements.
  • Serve as a key individual during the absence of safety officers, intervening in critical situations as necessary.
  • Perform patient positioning and transport duties, adhering to proper techniques and safety protocols.
  • Demonstrate knowledge and skills necessary to provide age-appropriate care, understanding growth and development principles.

Licensure and Certification:

  • Registered Nurse license required in the state of practice.

Education:

  • Bachelor's Degree in Nursing is required.

Experience:

  • A minimum of 3 years of clinical nursing experience with demonstrated expertise is typically required.

Knowledge, Skills & Abilities:

  • Strong problem-solving, decision-making, and listening abilities.
  • Excellent verbal and written communication skills, with the ability to build collaborative relationships.
  • Proven organizational skills and the ability to prioritize tasks effectively.

Physical Requirements:

  • Ability to sit, stand, walk, bend, reach, and twist frequently during shifts.
  • Functional sight and hearing are necessary.
  • Must be able to lift up to 50 lbs. from floor to waist and carry up to 40 lbs. a reasonable distance.
  • Ability to push/pull with 30 lbs. of force and perform sliding transfers with assistance.
  • Exposure to various hazards, requiring the use of protective clothing and equipment.

This job description outlines the general nature and level of work expected of the incumbent. It is not intended to be a comprehensive listing of all activities, duties, or responsibilities required.