Customer Service Representative
2 weeks ago
We are seeking a highly skilled Customer Service Representative to join our team at Amble, a telemed company providing GLP1 medications to our customers. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through email and chat communication.
Key Responsibilities
- Respond to customer inquiries and concerns in a timely and professional manner, providing accurate and helpful information.
- Assist customers with product information, order tracking, and billing inquiries.
- Collaborate with internal teams to resolve complex customer issues.
- Document customer interactions and maintain accurate records of inquiries and resolutions.
- Provide exceptional customer service that exceeds customer expectations and fosters positive relationships.
- Perform other duties as needed, including invoicing and communicating with business partners.
Requirements
- Excellent written communication skills, with a strong command of grammar, punctuation, and spelling.
- Ability to convey complex information clearly and concisely in written form.
- Exceptional customer service skills, including active listening and empathy.
- Detail-oriented with strong organizational and multitasking abilities.
- Proficient in using email management software and customer relationship management (CRM) tools.
- Ability to work independently and collaborate effectively with team members and other departments.
- Adaptability and flexibility to handle changing priorities and customer demands.
- Prior experience in a customer service role is preferred.
- Familiarity with email etiquette and customer service best practices.
This is a 100% remote position with no benefits. We are committed to providing a best-in-class customer service experience that matches the high quality of our products and services.
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