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Part-Time Front Desk Associate

1 week ago

Stevens Point, Wisconsin, United States Stevens Point Area YMCA Full time
Job Summary

The Stevens Point Area YMCA is seeking a dedicated and customer-focused individual to serve as a Member Services Associate. This part-time role involves providing exceptional service to members and guests, while also collaborating with the Member Services Director to create and implement member-focused policies and procedures.

Main Responsibilities
  • Member Support: Offer assistance to members and guests, ensuring a positive experience at the YMCA.
  • Policy Implementation: Work closely with the Member Services Director to develop and implement member-focused policies and procedures.
  • Training and Mentorship: Facilitate training sessions and provide guidance to Member Services Associates, enhancing their skills and knowledge.
  • Operational Efficiency: Manage registrations, sales, and refunds accurately and efficiently, maintaining day-to-day operations.
Required Qualifications
  • Customer Service Background: Established history of delivering excellent customer service in a dynamic environment.
  • Technical Competence: Skilled in using Microsoft Office applications, with the ability to adapt to new software and systems.
  • Initiative: Proactive in seeking answers to member and guest inquiries, demonstrating a commitment to finding solutions.
  • Time Management: Able to prioritize responsibilities effectively, managing multiple tasks simultaneously.
  • Communication: Strong communication skills, with a 'listen-first' mentality, ensuring clear and effective interactions with members and colleagues.
  • Team Orientation: Willingness to contribute to a team environment, supporting colleagues and promoting a positive work culture.
  • Organizational Values: Consistently displays the Stevens Point Area YMCA's core values: Caring, Respect, Responsibility, and Honesty.
Compensation Details

$10.17/hour, a salary that reflects your value to our organization.