Customer Experience Ambassador
5 days ago
About American Heritage Credit Union
American Heritage Credit Union, a leading financial institution with over $4.8 billion in assets, is seeking a highly motivated Part-Time Member Experience Advisor to join our team at our Lansdale branch.
Key Responsibilities:
• Deliver exceptional customer service to members, clients, and associates by providing personalized support and guidance on their financial needs.
• Utilize consultative approach to engage existing and prospective members, analyzing their financial situations and offering tailored solutions to enhance their overall experience.
• Process account-related requests, including opening basic consumer accounts, performing file maintenance, and processing loan applications.
• Leverage sales tracking systems, member data warehouse programs, and other tools to identify opportunities to connect members with specialized financial services and products.
• Collaborate with Subject Matter Experts (SMEs) via SmartOffice/VANA technology to provide members with comprehensive financial solutions.
Requirements:
• 1-3 years of similar or related experience in a customer-facing role.
• High school education or GED equivalent.
• Availability to work part-time hours, averaging 27 hours per week, including mornings, evenings, weekdays, and Saturdays.
• FICEP certification preferred.
Benefits:
Competitive hourly rate commensurate with experience, ranging from $15 to $20 per hour, depending on qualifications and performance.
Paid time off, health benefits, and a 401(k) plan with an escalating company match.
Opportunities for career growth and professional development within the organization.
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