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Customer Service Banking Specialist
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Teleperformance USA is a global digital business services company that delivers innovative solutions to help businesses streamline their operations and improve customer experiences.
Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Banking Specialist to join our team. As a Customer Service Banking Specialist, you will be responsible for providing exceptional customer service and support to our clients, resolving customer inquiries and issues in a timely and professional manner.
Key Responsibilities- Respond to customer inquiries and resolve issues in a timely and professional manner
- Provide accurate and helpful information to customers regarding their accounts and services
- Escalate complex issues to senior team members or management as needed
- Collaborate with internal teams to resolve customer issues and improve overall customer experience
- Meet or exceed performance metrics and quality standards
- High school diploma or equivalent required
- 1-2 years of customer service experience in a call center or banking environment
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Proficient in PC operation and navigation
- A competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
- Recognition and rewards for outstanding performance