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Customer Service Banking Specialist

2 months ago


Arcadia, South Carolina, United States Teleperformance USA Full time
About Teleperformance USA

Teleperformance USA is a global digital business services company that delivers innovative solutions to help businesses streamline their operations and improve customer experiences.

Job Summary

We are seeking a highly motivated and customer-focused Customer Service Banking Specialist to join our team. As a Customer Service Banking Specialist, you will be responsible for providing exceptional customer service and support to our clients, resolving customer inquiries and issues in a timely and professional manner.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide accurate and helpful information to customers regarding their accounts and services
  • Escalate complex issues to senior team members or management as needed
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience
  • Meet or exceed performance metrics and quality standards
Requirements
  • High school diploma or equivalent required
  • 1-2 years of customer service experience in a call center or banking environment
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Proficient in PC operation and navigation
What We Offer
  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance