Bilingual Customer Service Representative

2 weeks ago


Arcadia, South Carolina, United States Teleperformance USA Full time
Job Opportunity

We are seeking a highly motivated and customer-focused individual to join our team as a Bilingual Customer Service Representative - Onsite. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, handling customer inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities:
  • Provide excellent customer service through active listening and effective communication
  • Handle and respond to customer inquiries in a timely and professional manner
  • Work with confidential customer information and maintain confidentiality
  • Responsible for resolving issues on the first call by being proactive and resourceful
  • Communicate effectively with customers and colleagues
Requirements:
  • Proficient in Spanish and English
  • Minimum 6 months of customer service experience
  • Over 18 years of age
  • Ability to type 25 wpm
  • High School Graduate or GED
  • Comfort with desktop computer systems
  • Proven oral and written communication skills
  • Logical problem-solving skills
  • Availability to work various shifts
  • Ability to use Windows operating systems
  • Organization and work prioritization skills
Why Join Teleperformance USA?

We offer a dynamic and supportive work environment that fosters growth and development. Our team is committed to providing exceptional customer service and exceeding client expectations. If you are a motivated and customer-focused individual who is passionate about delivering excellent service, we encourage you to apply for this exciting opportunity.



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