Grooming Salon Manager

4 weeks ago

Beverly Hills, Florida, United States Tractor Supply Full time
Job Summary

This position is responsible for leading the operations of the grooming salon, achieving targeted goals and driving results to grow the business. This includes overseeing daily operations of the salon, training and coaching staff, and providing exceptional customer service to all pet parents and their dogs.

Key Responsibilities

As a Salon Leader, you will be responsible for:
  • Maintaining regular and predictable attendance.
  • Working scheduled shifts and having the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs.
  • Supporting selling initiatives by thanking customers, engaging with them and their pets, advising on products or services, and making their experience memorable.
  • Managing the day-to-day operations of the Groom Shop, including scheduling, safety checklists, and salon audits.
  • Assisting in hiring and onboarding new Groomers and Groom Technicians, ensuring timely completion of training requirements and mentoring where needed.
  • Partnering with the Store Manager daily/weekly, filtering communication to the salon, and managing business to plan.
  • Driving salon growth by calling existing and new customers, scheduling appointments, following up with phone calls and reminders, attending community events, holding in-store events, working with rescue groups, and more.
  • Leading salon team members by driving professional development, coaching for improvement, and reviewing performance key metrics.
  • Providing professional grooming services for dogs using knowledge of canine characteristics and grooming styles and techniques.
  • Ensuring the safety and well-being of animals, inspecting them for external signs of parasites, disease, or injury, and reporting findings to pet owners.
  • Practicing safety and sanitization protocols, sanitizing and maintaining grooming tools and equipment, and eliminating the risk of injury and disease transmission.
  • Maintaining records of all pet clients, including services provided and vaccination records.
  • Operating a computer as needed and recovering the store if necessary.
  • Ensuring the safety and well-being of live animals, sanitizing and maintaining holding tanks, and caring for live animals as required.
  • Completing all documentation associated with job duties.
Requirements

To be successful in this role, you will need:
  • A minimum of 2+ years of experience in the grooming industry, with a focus on leading and managing teams.
  • Supervisory experience is preferred, but not required.
  • Comfort working with dogs and cats, with the ability to demonstrate patience and compassion for animals.
  • The ability to read, write, and count accurately to complete all documentation.
  • Basic computer skills and the ability to operate a computer as needed.
  • Strong interpersonal skills and the ability to resolve issues ethically and with minimal conflict.
Working Conditions

This role requires working in a fast-paced environment with moderate noise levels, with exposure to wet conditions, sharp grooming instruments, perfumed shampoos and soaps, pets, and pet waste. You will also be exposed to cats and dogs of all sizes, breeds, and temperaments. Work shifts may vary, but generally, you will work no less than 4 hours and may exceed 8 hours.

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