Poker Room Host Professional

3 weeks ago


Detroit, Michigan, United States MGM Resorts International Full time

About MGM Resorts International

We are a world-class entertainment company that thrives on providing exceptional guest experiences. Our team is passionate about delivering unforgettable moments for our visitors.

The Role

As a Poker Room Host, you will be responsible for creating an engaging atmosphere in the poker room by greeting guests and building lasting relationships with them. You will deliver outstanding service by understanding our guests' unique needs and preferences.

Key Responsibilities

  • Greet and assist guests with any accommodations within the poker room
  • Assist management in opening poker tables according to departmental procedures
  • Place guests at suitable poker tables
  • Work collaboratively with a diverse team of enthusiastic individuals in a dynamic environment to achieve company goals
  • Track guests' play using designated tracking systems
  • Effectively communicate with management regarding any irregular or disputed game situations
  • Take ownership of the guest experience by utilizing problem-solving skills to provide exceptional service

Requirements

  • One year of previous front-facing guest service experience preferred
  • Knowledge of the game of poker preferred
  • Excellent guest service skills in a hospitality environment
  • Able to work varied shifts, including weekends, holidays, and evenings
  • Proficient knowledge of computer software programs, including Microsoft Outlook, Word, and Excel
  • Possesses a high energy, positive attitude, and enjoys working in a fast-paced environment
  • A team player with the ability to handle multiple tasks simultaneously

Benefits

  • Wellness incentive programs to promote physical and mental well-being
  • Income Protection Benefits (for eligible employees)
  • Access to various company hotel, food, beverage, retail, and entertainment discounts
  • Free meals in our employee dining area
  • Free parking while on shift
  • Free access to our employee fitness center
  • Variety of programs and networking opportunities to aid career advancement
  • Volunteer opportunities to give back to the community
  • Other exclusive discounts with company partners, including travel, electronics, online shopping, and more

Salary

$18.00 per hour

About This Job

This role offers a competitive hourly rate of $18.00. If you're passionate about delivering exceptional guest experiences and working in a dynamic environment, we encourage you to apply.



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