Customer Support Associate

23 hours ago


Carson City, Nevada, United States Safran Full time

Safran Cabin is a leading provider of cabin interior solutions for the aerospace industry. We are seeking a highly skilled Sales Order Coordinator to join our team in Carson, California.

The estimated salary range for this position is between $33,600 - $52,800 USD per year.

Job Description:

  • Process sales orders accurately and enter them into the company's ERP system within a timely manner
  • Partner with the Integrated Project Team (IPT) to ensure customer orders are processed correctly
  • Validate entered order information by checking against customer purchase orders
  • Maintain a Purchase Order (PO) entry tracker to provide visibility to the Contracts and Accounting teams
  • Review aging report weekly, provide updates to the Accounts Receivable department regarding past dues accounts
  • Fulfill a coordinating role between the customer and all relevant internal stakeholders (sales, engineering/PD, qualification/certification, finance) that potentially have impact on the customer satisfaction
  • Coordinate order and shipping related matters with production, planning, shipping and responsible stakeholders
  • Coordinate customer complaint handling in cooperation with the department manager
  • Educate internal customers and departments on customer characteristics in order to improve sales and profitability
  • Proactively approach Safran customers to improve relationship
  • Perform all other duties as assigned

Requirements:

  • High school diploma required; Bachelor's degree preferred
  • 4-5 years of data entry and customer service experience
  • Intermediate skills in Microsoft Excel, PowerPoint, and Word
  • Knowledge and understanding of basic ERP/MRP functions and applications is preferred

Benefits:

  • We offer a comprehensive benefits package, including health care, life insurance, 401(k) savings plans with company match, paid time off, and more
  • We prioritize diversity and inclusion, providing equal employment opportunity to all individuals regardless of race, color, religion, sex/gender, sexual orientation, gender identity/gender expression, marital status, pregnancy, age, national origin, ancestry, disability/medical condition, military or veteran status, citizenship status, genetic characteristics or information, or any other characteristic protected by applicable federal, state, and local laws

About Us:

Safran is a global leader in aerospace and defense, serving over 400 airlines and leasing companies globally. Our headquarters are in Huntington Beach, California, with a global presence of over 11,000 employees at 36 sites worldwide. We pride ourselves on innovation, quality, and customer focus, striving to create a safer and more sustainable world through collaboration and teamwork.



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