Senior Learning Consultant ESI GlobalView
1 week ago
We are seeking a highly skilled Senior Learning Consultant to join our ESI GlobalView team. As a key member of our team, you will be responsible for delivering engaging instructor-led training to associates and clients, applying adult learning theory and facilitation techniques to ensure the success of each learner.
Key Responsibilities- Delivery: Deliver functional, technical, and/or skills training to associates and clients, including new hire orientation and rotational associate training, product curricula, and associated process and soft skill training.
- Effectiveness: Consult with instructional designers on curricula effectiveness and make recommendations on changes to existing classes and the development of new classes to enhance associate performance and client experience.
- Functional Knowledge: Stay up-to-date and proficient on ADP's products and services, including virtual training tools, desktop imaging/cleanup tools, and the Learning Management System.
- Consulting: Understand associate performance goals and consult with associates on how to best apply tools and processes to perform their roles efficiently and effectively.
- 5-8 years' experience in training, service, implementation, or equivalent knowledge/experience with ADP GlobalView Payroll Solution.
- Experience in training, service, implementation, or equivalent knowledge/experience with pertinent HCM products/solutions.
- Experience processing/supporting payroll processing or in a customer-facing service role.
- Experience developing and delivering engaging instructor-led technical or skills training.
- Ability to manage multiple projects and priorities while maintaining a focus on service excellence.
- Degree in Education, Instructional Design, Human Resources.
- Certification such as CPP, PHR, or FPC.
- Knowledge of Cognition, adult learning, instructional design, and delivery theories.
- Experience using Webex or other virtual delivery tools.
- Aptitude to quickly pick up and learn new content and skills.
ADP is a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging.
We are committed to an inclusive, diverse, and equitable workplace and provide equal employment opportunities regardless of any protected characteristic. Our values include integrity, respect, and excellence, and we expect our people to uphold these values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.
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