Field Service Technician

2 weeks ago


Milwaukee, Wisconsin, United States FPC National Full time
Job Summary

The Field Service Specialist will be responsible for installing, servicing, and repairing equipment at the facility and customer locations. This role requires technical expertise and hands-on experience, serving as a key liaison between the company and customers by providing technical solutions and documentation.

Key ResponsibilitiesTechnical Support
  • Test, troubleshoot, and repair electronic controls
  • Diagnose and fix equipment in the field and handle product returns
  • Assist production personnel with technical issues
Documentation & Reporting
  • Write service reports based on field findings
  • Read and interpret engineering documents (schematics, drawings, test plans)
Customer Communication
  • Communicate with customers about service needs for products in OEM plants and field support
  • Professionally communicate with customers and vendors to understand and solve field issues, while promoting products
Project Management
  • Work with the field service team to improve project management processes
  • Develop and administer processes to better manage projects or programs
Quality Assurance
  • Familiarity with the "8D" problem-solving process or similar methods
Teamwork
  • Ability to work closely with coworkers and management
  • Strong verbal and written communication skills
Requirements
  • Bachelor's degree in engineering with 1 year of relevant experience OR an associate degree/technical certificate with 4 years of relevant experience
  • Ability to evaluate, diagnose, and troubleshoot field failures independently, using various tools and creative solutions
  • Knowledge of machine controls, electronic circuits, motors, hydraulics, oscilloscopes, schematics, and embedded software (C/C++)
  • Willingness to travel up to 50% of the time
  • Respond to emergency, after-hours calls when necessary


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