Customer Service Representative

4 days ago

Dublin, California, United States L N Curtis & Sons Full time
Job Summary

We are seeking a highly organized and detail-oriented Customer Account Representative to join our Law Enforcement Division at L.N. Curtis & Sons. As a key member of our team, you will be responsible for providing exceptional customer service to law enforcement agencies, responding to customer inquiries, and managing customer accounts.

Key Responsibilities
  • Provide primary point of contact for law enforcement customers and accounts, including answering inquiries, resolving complaints, and providing updates on new products.
  • Learn and gain a thorough understanding of all product offerings, including tactical gear, uniforms, and body armor.
  • Educate customers on all product offerings and provide quality face-to-face customer service interactions.
  • Size customers in-store for uniforms, equipment, body armor, and related items.
  • Accurately create, draft, and finalize Purchase Orders according to customer needs.
  • Process customer P.O.'s accurately via phone and email.
  • Perform a high volume of order entries quickly and accurately.
  • Continuously build and maintain profitable relationships with customers.
  • Answer incoming phone calls and maintain cleanliness and stock of showroom floor.
Requirements
  • High School Diploma.
  • High computer literacy (Outlook, Microsoft Office, general software).
  • 1+ years of work experience with high-volume data entry.
  • 2+ years of experience with face-to-face customer service or customer account management.
Preferred Qualifications
  • Working knowledge of law enforcement product offerings (uniforms, body armor, tactical gear).
  • 4+ years of experience managing customer accounts.
  • 4+ years of experience with face-to-face customer service.
  • Experience with Enterprise Resource Planning software (NetSuite or similar).
About Us

L.N. Curtis & Sons is a privately held family-owned corporation established in 1929. We supply law enforcement agencies with uniforms and equipment from 9 retail centers in the Western United States. Our company values first-class service and friendly relationship-oriented sales, and we are committed to providing a positive work environment for our team members.

We are an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

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