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Service Coordination Specialist

2 months ago

Fresno California, United States Nextech Full time

Overview:


Become a part of Nextech, a leader in the HVAC/R industry, and take the next step in your professional journey. With over three decades of experience, we have established a reputation built on Quality, Value, and Integrity, creating lasting relationships with countless satisfied clients.

Nextech stands out as the largest HVAC/R service provider in America, employing over 2,000 dedicated professionals across the nation.


As we expand, we are devoted to providing an outstanding work environment for our team members, complete with numerous opportunities for personal and professional growth.

If you are committed to delivering high-quality service, integrity, and dedication, we invite you to join our team. Nextech is recognized for its exceptional ratings on Indeed and Glassdoor, making it the top choice for HVAC professionals. Advance your career by becoming a part of Nextech today.

Role:
The Service Coordination Specialist will play a crucial role in relaying customer requirements and service histories to field technicians. This position involves dispatching technicians in the area and maintaining the database in accordance with company policies and procedures.

The ideal candidate will ensure the productivity of field staff and provide essential support and communication to both internal and external clients.


Benefits:
Comprehensive Health Insurance options, including a FREE employee-only plan

Dental, Vision, Accident, Critical Illness, Disability, and Supplemental Life Insurance options

Complimentary life insurance equivalent to your annual salary

Min Compensation:
USD $25.00/Hr.

Max Compensation:
USD $28.00/Hr.

Responsibilities:
Maintain dispatch boards (both manual and electronic) in real-time

Adhere to established processes for managing all customer inquiries

Convey necessary information to field personnel and management in line with company policy

Assist field staff and management with customer and company needs, ensuring tasks and calls are handled promptly

Treat all customers and colleagues with respect

Input service performance data and updates for customers

Schedule efficiently with RMS support

Manage purchasing and PO issuance as required to support operations

Clear all new calls and history, then present to the RSM for scheduling approval

Verify IVR, check-in/out for all customers with technicians

Ensure all technicians receive the necessary parts for service

Qualifications:
Demonstrated urgency in resolving issues

Strong organizational abilities with a knack for managing multiple tasks, prioritizing, and meeting deadlines

High proficiency in computer skills, particularly in Excel

Focus on achieving desired outcomes

Ability to thrive in a fast-paced environment with tight deadlines

Meticulous attention to detail

Excellent interpersonal and communication skills, both written and verbal

Collaborative team player

Proven organizational and prioritization skills to manage time effectively

Previous experience as a Dispatcher, preferably in the service sector

Physical Requirements:
Ability to operate a computer and other office equipment, such as a copy machine, telephone, and printer.

Capable of sitting at a computer for extended periods.