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Front Desk Administrator

1 week ago

Madison, Alabama, United States The Brothers that just do Gutters Full time

We are seeking a highly skilled and detail-oriented Front Desk Administrator to join our team. As a key member of our organization, you will be responsible for providing administrative support to our staff and ensuring the smooth operation of our front desk.

About the Role:
  • You will be the first point of contact for our customers and will handle all incoming calls, emails, and correspondence in a professional and friendly manner.
  • You will provide administrative support to our staff, including preparing documents, managing files, and performing other tasks as required.
  • You will assist with scheduling appointments, coordinating travel arrangements, and maintaining our calendar.
Responsibilities:
  1. Email Management:
    • Respond to Emails: Address incoming emails promptly, providing responses to customer inquiries, internal requests, and general correspondence.
    • Organize Inbox: Prioritize and categorize emails to ensure timely follow-up and efficient management of communications.
  2. Phone Management:
    • Answer Phones: Handle incoming phone calls, directing them to appropriate departments or individuals and taking messages when necessary.
    • Customer Assistance: Provide information and assistance to callers, resolving inquiries and issues effectively.
  3. Scheduling:
    • Assist with Appointments: Help customers schedule appointments and services, coordinating with internal staff to confirm availability.
    • Manage Scheduling Conflicts: Resolve any conflicts or changes in scheduling, ensuring customer satisfaction and efficient use of resources.

This is an excellent opportunity for someone who enjoys working in a customer-facing environment and is looking for a challenging role that will utilize their organizational skills and attention to detail.