Restaurant Supervisor

7 days ago


Kenner Louisiana, United States Treasure Chest Casino Full time

Job Summary

We are seeking a highly skilled and experienced Food and Beverage Supervisor to join our team at Treasure Chest Casino. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our food and beverage outlets during assigned shifts.

Key Responsibilities

  • Maintain accurate and up-to-date records of employee work schedules and break times.
  • Ensure prompt and courteous service to our guests, adhering to our high standards of customer service.
  • Monitor employee compliance with established service standards and policies.
  • Greet and communicate with guests in a friendly and courteous manner, providing exceptional service and ensuring a positive experience.
  • Oversee the service operation of our restaurants during assigned shifts, ensuring seamless execution of our service standards.
  • Ensure beverage shift operations are opened and closed properly and on time, maintaining high levels of efficiency and productivity.
  • Conduct regular checks to ensure all employees are on time, in proper uniform, and following correct service procedures, addressing any deficiencies or discrepancies promptly.
  • Resolve guest complaints in a professional and timely manner, providing effective solutions and ensuring guest satisfaction.
  • Requisition and maintain control of all inventories, ensuring accurate stock levels and minimizing waste.
  • Monitor employee job performance, providing feedback and coaching to ensure adherence to all policies and procedures, and making recommendations for performance evaluations and counseling actions as needed.
  • Coordinate cleaning and repairs of beverage outlets, ensuring a clean and safe environment for our guests and employees.
  • Perform related administrative and reporting duties, providing accurate and timely information to support business decisions.


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