Weekend Club Ambassador

3 weeks ago


New York, New York, United States New York Sports Clubs Full time

New York Sports Clubs is a long-standing fitness club brand with a commitment to improving lives through fitness. As a Front Desk Weekend Lead (Part-Time), you will contribute to this mission by providing exceptional customer service during our opening/closing weekend hours. This 2-day per week/16 hours a week position involves working a combination of shifts between Friday, Saturday, and Sunday, supporting the General Manager/Assistant General Manager with retention efforts, and developing Service and Sales Representatives (SSR) to deliver outstanding customer experiences.

Responsibilities and Requirements

This part-time position requires an individual with 2-3 years of face-to-face customer service experience and at least 1 year of supervisory experience in a fitness, hospitality, or retail environment. Child & Adult AED/CPR certification is also required. The ideal candidate will have excellent communication and interpersonal skills, be comfortable leading outreach and referral activities, and possess a sense of urgency regarding customer service and sales results.

Key Performance Indicators
  • Promote and maintain high-quality customer experiences
  • Develop and support Service and Sales Representatives (SSR) to deliver exceptional customer service
  • Support retention efforts by focusing on cancel saves and Accounts Receivable (AR) collections
  • Ensure seamless execution of administrative tasks, including billing calls and appointment confirmations

The estimated salary for this role is $45,000-$55,000 per year, depending on location and experience.



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