Chief Operational Director

1 day ago


Scottsdale, Arizona, United States Top Talent Consulting Full time

Vitality Slim Clinic: A Premier Destination for Wellness

Located in Scottsdale, AZ, Vitality Slim Clinic is a cutting-edge weight loss and wellness center dedicated to transforming lives through innovative treatments, personalized care, and a holistic approach to health.

About the Role

We are seeking an experienced Chief Operational Director to lead our daily operations and drive success. As the implementer of our owner's vision, you will oversee all aspects of clinic operations, ensuring efficiency, organization, and a welcoming environment.

Key Responsibilities:

  • Operations Management:
    • Manage staff scheduling, administrative tasks, and inventory to maintain seamless operations.
    • Ensure adherence to clinic protocols and compliance with health and safety regulations.
  • Team Leadership:
    • Supervise, coach, and manage all personnel, creating a high-performing, motivated team.
    • Lead hiring, onboarding, and training processes to ensure staff delivers superior customer service and maintains professionalism.
  • Customer Service Excellence:
    • Uphold and enhance the standard of exceptional patient care, ensuring every client feels valued, supported, and encouraged throughout their wellness journey.
    • Address client concerns and feedback promptly to maintain a high level of satisfaction and trust.
  • Strategic Implementation:
    • Execute the owner's vision by developing and implementing operational plans and initiatives.
    • Monitor key performance indicators (KPIs) such as customer retention, revenue, and staff performance to drive success.
    • Identify areas for improvement and implement innovative solutions to enhance efficiency and patient outcomes.

Requirements:

  • Relevant Experience: 3-5 years of operations management experience in the medical, spa, or wellness industry is a plus.
  • Technical Proficiency: proficient or familiar with CRMs and EMRs.
  • Leadership Skills: Proven ability to inspire and manage teams effectively.
  • Operational Expertise: Strong organizational abilities and experience managing day-to-day business operations.
  • Customer-Centric Approach: A passion for delivering exceptional patient experiences and addressing client needs.
  • Communication Proficiency: Excellent interpersonal and verbal communication skills.
  • Adaptability: Ability to thrive in a fast-paced, evolving environment and proactively solve problems.
  • Detail-Oriented: A meticulous approach to organization, documentation, and maintaining clinic standards.

Achieve Success with Us

As a top performer at Vitality Slim Clinic, you will enjoy a competitive salary ranging from $55,000 to $70,000 per year, based on your qualifications and experience. Our bonus structure rewards outstanding performance and ensures you're recognized for your contributions to our growth and success.

Your Benefits Package Includes:

  • A dynamic and supportive work environment with opportunities for professional growth and development.
  • A comprehensive benefits package that supports your well-being and financial security.
  • Access to ongoing training and education to enhance your skills and expertise.


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