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Customer Service Liaison

2 months ago

Mentor, Ohio, United States GreenBridge Full time
{"title": "Customer Service Representative", "description": "Job Summary

At GreenBridge, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for ensuring our customers receive exceptional service and support.

Key Responsibilities
  • Manage the order input process, ensuring accuracy and attention to detail.
  • Collaborate with internal teams to resolve customer inquiries and issues.
  • Work closely with sales representatives to provide timely updates on customer orders and status.
  • Quoting, follow-up, and executing customer requirements with a high degree of professionalism.
  • Field customer calls and emails regarding product knowledge, order information, pricing, and freight issues.
Requirements
  • High School Diploma or GED required.
  • Minimum 2-4 years of customer service experience, preferably in a distributor environment or extensive experience in a customer service position.
  • Experience with Enterprise Resource System (ERP), specifically JDE or similar application.
  • High attention to detail and organization skills.
  • Experience within the manufacturing industry, B2B experience a plus - small to medium-sized business setting.
  • Demonstrated proficiency in Microsoft Office applications (Excel, Word), Outlook, Internet, ability to learn Salesforce.
  • Excellent communication, collaboration, and problem-solving skills.
  • Exceptional degree of tact and empathy to resolve customer concerns in strengthening relationships.
  • Strong team player with high degree of urgency with the ability to multi-task, plan, and prioritize.
  • Detailed oriented.
  • Ability to work and manage competing priorities in a fast-paced environment.
", "lang_code": "en-US"}