Customer Service Representative

4 weeks ago


Cape Coral, Florida, United States Massage Envy Full time

Overview:

We're seeking a skilled Sales & Customer Service Associate to join our team at Massage Envy of Cape Coral. As a key member of our team, you'll play a vital role in delivering an exceptional experience for our clients and helping them achieve their wellness goals.

Perks & Pay:

  • Competitive hourly rate of $13 - $14, plus bonuses and commissions
  • Employer-paid healthcare, including medical, dental, and vision plans
  • Matching 401(k) plan
  • Paid time off for full-time employees
  • Employee referral bonus program
  • Employee Assistance Program
  • A flexible schedule for a better work-life balance
  • In-depth product and service training
  • A free massage, skincare, or stretch service each month
  • 40% off all products

Responsibilities:

  • Provide outstanding customer service and help clients feel valued and understood
  • Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
  • Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
  • Help grow and retain a client base both in-person and through phone/email outreach

Culture & Support:

  • Trained leadership that is invested in your success
  • Award programs, such as Sales Associate of the Year
  • A caring community that strives to celebrate individuality and share knowledge

We're committed to delivering an excellent experience and growing our member base to help more people on their wellness journey. If you're passionate about helping others and have a strong work ethic, we'd love to hear from you.



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