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Customer Service Representative

2 months ago

Phoenix, Arizona, United States City Property Management Full time
About Us

City Property Management is a leading provider of full-service HOA management solutions, leveraging innovative technology and a talented team to deliver exceptional results. With over 40 years of experience and a staff of over 150 full-time employees, we pride ourselves on providing the best HOA management experience possible.

Mission

Our mission is to provide unparalleled community management services, exceeding the expectations of our clients and their residents.

Core Values
  • Professionalism - We maintain the highest standards of professionalism in all aspects of our business.
  • Engagement - We foster a culture of engagement, encouraging open communication and collaboration among our team members.
  • Knowledge - We stay up-to-date on the latest industry trends and best practices, ensuring our clients receive the most effective solutions.
  • Humility - We remain humble and adaptable, always seeking opportunities for growth and improvement.
  • Client Centric - We put our clients at the forefront of everything we do, prioritizing their needs and delivering tailored solutions.
  • Trust - We build trust with our clients and their residents through transparency, reliability, and accountability.
  • Flexibility - We remain flexible and responsive, adjusting to changing circumstances and client needs.
  • Teamwork - We work collaboratively as a team, leveraging our collective strengths to achieve exceptional results.
  • Diligent - We are diligent in our pursuit of excellence, striving for perfection in all aspects of our business.
  • Fun, Fair & Respectful - We maintain a positive and respectful work environment, fostering a culture of fun and inclusivity.
Job Summary

We are seeking a skilled and friendly Customer Service Representative to join our team. As a key member of our community management team, you will provide exceptional customer support to our clients and their residents, ensuring their needs are met and exceeded.

Responsibilities
  • Provide timely and effective responses to client inquiries and concerns.
  • Communicate clearly and professionally with clients and their residents, resolving issues and addressing concerns.
  • Assist clients with account management, including creating online accounts and resetting passwords.
  • Perform data entry and office duties as needed.
  • Greet clients and perform front desk operations as required.
Requirements
  • Excellent customer service skills.
  • Strong verbal and written communication skills.
  • Computer and information systems skills, including email and calendar management.
  • Ability to maintain confidential information.
  • Ability to work with supervision and meet strict timelines.
  • Punctual and good attendance.
  • Ability to type at least 40 words per minute.
Perks & Benefits
  • Competitive pay based on experience.
  • 401(k) plan with matching contributions.
  • Dental insurance.
  • Employee assistance program.
  • Flexible schedule.
  • Health insurance.
  • Health savings account.
  • Life insurance.
  • Paid time off.
  • Professional development assistance.
  • Employee referral program.
Pay

$18 - $20 per hour.