Customer Service Supervisor
2 days ago
Hannaford Supermarkets, a leading grocery store chain, was founded in 1883 in Portland, Maine. With a rich history of serving local communities, Hannaford continues to prioritize its commitment to locally sourced products and sustainable practices. The company actively seeks out farmers and producers to join its Local program, celebrating local foods, farmland preservation, and jobs.
Job OverviewWe are seeking a highly skilled Customer Service Supervisor to lead our Hannaford to Go team. As a key member of our customer-facing team, you will be responsible for ensuring seamless order fulfillment and exceptional customer experiences.
Responsibilities- Supervise and coordinate the activities of Hannaford to Go associates to meet business demands and minimize customer inconvenience.
- Process all sales transactions, including cash, checks, electronic payments, and coupons, in accordance with company policies and procedures.
- Secure registers and mobile POS equipment at all times and protect company assets.
- Perform routine cleaning and maintenance tasks to maintain a safe and clean working environment.
- Resolve customer complaints and issues in a professional and courteous manner.
- Effective communication and customer service skills.
- Ability to lead and coach others, demonstrating strong leadership skills.
- Must meet minimum age requirements and be able to lift up to 50 pounds on occasion.
- Ability to work in a fast-paced environment and multitask with ease.
- Promote customer goodwill by providing high standards in customer service.
- Proactively partner with department managers to ensure fresh orders and maintain effective work schedules.
- Assist customers with picking up orders and handle cash pickups and change orders as requested.
- Perform repetitive hand and arm motions while standing and walking for long periods.
- Bend and lift products weighing up to 25 pounds frequently and 50 pounds on occasion.
$45,000 - $60,000 per year, depending on experience and qualifications.
About Our CompanyHannaford Supermarkets is an equal opportunity employer committed to diversity and inclusion. We offer competitive salaries, comprehensive benefits, and a positive work environment.
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