Customer Relationship Manager

4 weeks ago


Portsmouth, Virginia, United States Radiant Ventures Full time
Job Description

We are seeking a skilled Retention Manager to join our team at Radiant Ventures in Wiesbaden. As a key member of our communication department, you will be responsible for building and maintaining strong relationships with our existing customers.

Key Responsibilities:

  • Act as the primary contact for our existing customers, providing exceptional support and guidance.
  • Proactively identify and address customer needs, ensuring contract renewals and long-term relationships.
  • Develop and maintain in-depth knowledge of our customers' current Atlassian licensing situation.
  • Serve as a trusted and competent contact person, providing expert advice and support.
  • Document customer interactions and relationships for future reference.

What You'll Enjoy:

  • Collaborating with a dynamic team to drive customer success.
  • Developing and implementing strategies to retain and grow our customer base.
  • Staying up-to-date with industry trends and best practices in retention management.

Requirements:

  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Excellent problem-solving and analytical skills.
  • Proficiency in Atlassian tools and technologies.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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