Propane Industry Professional
3 weeks ago
About Us:
We are Suburban Propane Partners, L.P., a leading marketer and distributor of propane, natural gas, and electricity, serving over one million residential, commercial, industrial, and agricultural customers across 42 states. Our mission is to deliver exceptional customer service, support the growth and innovation of propane as a sustainable energy source, and invest in a cleaner, lower-carbon renewable energy future.
Job Summary:
We are seeking a highly motivated Customer Service Representative to join our team, responsible for handling inbound and outbound calls, providing exceptional customer service, and ensuring seamless communication with internal stakeholders. This role requires strong communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
Responsibilities:
- Customer Communication: Handle incoming calls and emails, responding to customer inquiries and resolving issues promptly and professionally.
- Product Knowledge: Develop and maintain comprehensive knowledge of our products and services, including propane, natural gas, and electricity.
- Operational Efficiency: Collaborate with internal teams to ensure efficient operation of our business, including data entry, reporting, and reconciliation.
- Professional Development: Participate in ongoing training and development programs to enhance job skills and stay up-to-date on industry trends.
Benefits:
- Competitive Salary: $16 - $20 an hour based on experience.
- Benefits Package: Medical, dental, and vision coverage, paid time off, 401(k) with company match, and more.
- Opportunities for Growth: Career advancement opportunities and professional development programs to help you succeed in your role.
Requirements:
- Education: High School diploma or GED preferred.
- Experience: Minimum 3 years of experience in a customer service role.
- Skills: Strong communication and interpersonal skills, Microsoft Office proficiency, data entry, and report analysis.
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