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Host and Casino Ambassador

2 months ago

Rockford, Illinois, United States Hard Rock International (USA), Inc. Full time
Job Summary

We are seeking a highly skilled and experienced Host and Casino Ambassador to join our team at Hard Rock International (USA), Inc. This is a unique opportunity to work in a fast-paced and dynamic environment, where you will be responsible for developing and coordinating programs to attract and host mid- to high-limit players.

Key Responsibilities
  • Maintain and establish relationships with premium-valued gaming guests to promote property and increase trip frequency.
  • Grow customer share and increase gaming revenues from both slot and table customers.
  • Address all issues, concerns, and complaints of premium guests in a timely and professional manner.
  • Prioritize sales activities to maintain effective balance among loyalty building, prospecting, and event sales.
  • Aggressively fill special events to ensure highest theoretical attendance and maximum return on investment.
  • Generate incremental business and stimulate additional trips from loyal, premium customers via floor sales, written communication, and telemarketing.
  • Attend marketing planning sessions, providing input, and proposing improvements to event development and VIP marketing.
  • Assist with the development and execution of special events that promote or stimulate revenue growth.
  • Conduct telemarketing to targeted customers, inviting them to the property or to special events.
  • Maintain accurate knowledge of marketing promotions and special events and maintain a high level of visibility on the casino floor.
  • Communicate details of marketing programs, promotions, and campaigns to premium guests.
  • Pursue new player's club membership from premium guests on property.
  • Elicit credit play.
  • Attend and host VIP events on and off property as assigned.
  • Anticipate needs of premium guests, providing complimentary amenities consistent with company guidelines and reinvestment parameters.
  • Utilize and develop a variety of special services and comping options to increase interest and stay over.
  • Respect guest confidentiality, maintaining integrity while comping and providing credit.
  • Record and report on personal sales activity and results against established benchmarks.
  • Be available outside of regularly scheduled hours to handle player requests via phone/email.
  • Display a positive and professional attitude and presentation at all times when communicating with guests.
  • Maintain strong relations with VIP services and outside vendors to ensure that all complimentary interfacing and expenses are accurate and consistent with agreed-upon arrangements.
Requirements
  • Bachelor's degree in Business, Marketing, or related field or 3-5 years of host experience or previous gaming experience preferred.
  • Prior experience in the Gaming industry required.
  • Must obtain and maintain all licenses/certifications per Federal, State, and Illinois Gaming Commission.
  • Must successfully pass background check.
  • Must successfully pass drug screening.
  • Must be twenty-one (21) years of age.
  • Must be able to work holidays and weekends, as well as flexible shifts.
  • Prior experience opening new properties/outlets strongly preferred.