Cybersecurity Operations Center Technician

1 day ago


Hampton, Virginia, United States Leidos Full time
Job Summary

We are seeking a highly skilled Cybersecurity Operations Center Technician to join our team at Leidos. This individual will be responsible for monitoring and responding to outages in enterprise services and applications.

Responsibilities
  • Using Service Desk contacts, tickets, and NSOC monitoring tools including ServiceNow IT Operations Management, detect and verify service outages and events and create corresponding trouble tickets.
  • Respond to and execute basic remediation actions to restore services, escalating unresolved outages to Tier 3 support.
  • Come up with solutions to resolve non-escalated trouble tickets by coordinating with software vendors, hardware vendors, or NSOC operations.
  • Work with multiple teams including system administrators, network technicians, infrastructure technicians, and application engineers to identify and correct core problems.
  • Develop and document updates to NSOC Knowledge Management tools, scripts, policies, procedures, or automated responses to continually improve access to and functionality of network hosts, data, voice, and key mission systems.
  • Develop artifacts supporting Information Assurance and Risk Management Framework (RMF) processes.
Requirements
  • Bachelor's degree with 4-8 years of related experience, or additional years of experience in lieu of degree.
  • Experience troubleshooting RHEL and various software packages and associated databases.
  • Top Secret clearance with ability to obtain and maintain TS/SCI clearance.
  • At least one current DoD 8140 certification.
Preferred Qualifications
  • Bachelor's degree in Computer Science, MIS, or related technical field.
  • Experience working with virtualized environments (VMware, Red Hat).
  • Experience working with cloud computing and infrastructure security (AWS, Azure) to IL6.
  • Experience as a member of agile programs.
  • Network Security Operations Center (NSOC), Network Operations Center (NOC), or Security Operations Center (SOC) experience.
About the Opportunity

This is an exciting opportunity to work with Leidos and contribute to the success of our team. We offer a competitive salary of $72,150-$130,425, depending on experience.



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