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Executive Director of Operations

1 month ago

California, United States AccorHotel Full time
Job Title: General Manager

As a seasoned hospitality professional, you will lead the strategic planning and day-to-day operations of our lodge, ensuring exceptional guest experiences and driving financial goals. Your leadership will encompass fostering a culture of excellence, diversity, and inclusion among staff, prioritizing guest satisfaction, and driving financial objectives.

Key Responsibilities:
  • Operational Management: Oversee the day-to-day operations of the lodge, develop and implement operational policies, procedures, and protocols to ensure efficiency and compliance with regulatory requirements.
  • Guest Relations: Champion a culture of outstanding customer service and guest satisfaction by overseeing daily operations and maintaining rigorous standards of cleanliness, maintenance, and safety.
  • Financial Management: Formulate annual budgets and financial plans, forecasting revenue and expenses to achieve profitability objectives.
  • Human Resources Management: Source, train, and foster a proficient team, nurturing a culture of cooperation, accountability, and ongoing growth.
  • Marketing and Sales: Craft and implement marketing strategies to elevate occupancy rates, boost revenue, and strengthen the lodge's brand image.
  • Regulatory Compliance: Guarantee adherence to relevant legislation, regulations, and industry norms, covering aspects such as health and safety, employment, and licensing prerequisites.
  • Strategic Planning and Leadership: Craft and implement strategic plans and initiatives to drive business expansion, refine operational efficacy, and fortify the competitive positioning of the lodge.
Requirements:
  • Work Experience: Previous experience in managing accommodation within National Parks.
  • Education: Diploma or Degree preferably in hospitality or a related field with a commitment to ongoing learning.
  • Communication Skills: Fully proficient in English with excellent communication and presentation abilities.
  • Sustainability Passion: Dedicated to sustainability, environmental care, ecotourism, and creating unforgettable experiences.
  • Leadership: Proven leadership, organizational, and people skills, along with strategic thinking and excellent presentation abilities.
  • Business Acumen: Focused on results with a commitment to quality guest service and team building.
What We Offer:
  • Engage in conservation efforts and help preserve wildlife.
  • Enjoy sustainable adventures with exclusive rewards.
  • Celebrate locality and heritage in a vibrant community.
  • Advance your career with global development opportunities.
  • Drive change through impactful social initiatives.
  • Collaborate with a passionate, innovative team.
  • Achieve success with a forward-thinking, excellence-driven company.