Telecom Infrastructure Optimization Specialist
4 days ago
EPMA is currently seeking a Telecom Infrastructure Optimization Specialist to assist in multiple transition projects within our telecommunications systems on a contractual basis.
Job Type: Long Term Contract
Location: Houston, TX (onsite)
Industry: Oil & Gas
Estimated Salary: $80,000 - $110,000 per year
About the Role:
We are looking for a detail-oriented and proactive individual with technical skills to optimize our network infrastructure, improve efficiency, and ensure the smooth operation of our telecommunications services.
Key Responsibilities:
- Collaborate with the telecom/network team to facilitate the seamless transition of tickets across various ticketing systems.
- Research and identify ticketing issues and/or concerns, working closely with other team members as needed.
- Submit quote and order requests using multiple systems to facilitate procurement processes.
- Maintain timely updates and communication on tickets using supplier/vendor tracking tools.
- Review and triage tickets to prioritize based on urgency and business impact.
- Escalate tickets as needed to ensure timely resolution.
- Collaborating with relevant teams to gather information or resolve issues impacting ticket resolution.
Requirements:
- Proven experience in a technical support role, with a focus on network infrastructure and telecommunications systems.
- Strong understanding of network ticketing systems (DevOps, Remedy, ServiceNow, Solarwinds, Calero).
- Excellent problem-solving skills.
- Detail-oriented with strong organizational skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Effective communication skills, both verbal and written.
- Flexibility to work non-standard hours as needed.
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