Telecom Infrastructure Optimization Specialist

15 hours ago


Houston, Texas, United States EPMA Full time

EPMA is currently seeking a Telecom Infrastructure Optimization Specialist to assist in multiple transition projects within our telecommunications systems on a contractual basis.

Job Type: Long Term Contract

Location: Houston, TX (onsite)

Industry: Oil & Gas

Estimated Salary: $80,000 - $110,000 per year

About the Role:

We are looking for a detail-oriented and proactive individual with technical skills to optimize our network infrastructure, improve efficiency, and ensure the smooth operation of our telecommunications services.

Key Responsibilities:

  • Collaborate with the telecom/network team to facilitate the seamless transition of tickets across various ticketing systems.
  • Research and identify ticketing issues and/or concerns, working closely with other team members as needed.
  • Submit quote and order requests using multiple systems to facilitate procurement processes.
  • Maintain timely updates and communication on tickets using supplier/vendor tracking tools.
  • Review and triage tickets to prioritize based on urgency and business impact.
  • Escalate tickets as needed to ensure timely resolution.
  • Collaborating with relevant teams to gather information or resolve issues impacting ticket resolution.

Requirements:

  • Proven experience in a technical support role, with a focus on network infrastructure and telecommunications systems.
  • Strong understanding of network ticketing systems (DevOps, Remedy, ServiceNow, Solarwinds, Calero).
  • Excellent problem-solving skills.
  • Detail-oriented with strong organizational skills.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Effective communication skills, both verbal and written.
  • Flexibility to work non-standard hours as needed.


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