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Customer Service Shift Leader

2 months ago

Van Wert, Ohio, United States Kroger Full time
About the Role

We are seeking a highly motivated and experienced Customer Service Shift Leader to join our team at Ruler Foods, a proud member of the Kroger family of companies. As a Customer Service Shift Leader, you will play a critical role in ensuring that our customers receive exceptional service and have a positive shopping experience.

Key Responsibilities
  • Lead by Example: Demonstrate a commitment to delivering exceptional customer service and lead by example to inspire your team to do the same.
  • Store Operations: Oversee the total store operations in the absence of store management, ensuring that all tasks are completed efficiently and effectively.
  • Team Management: Assist store management in leading teams to achieve sales and profit goals, while maintaining a safe and clean store environment.
  • Customer Service: Create an outstanding customer experience through exceptional service, ensuring that customers feel welcome, important, and appreciated.
  • Inventory Management: Maintain an awareness of inventory and stocking conditions to ensure that the store is always fully stocked and ready for customers.
  • Safety and Security: Reinforce safety programs by complying with safety procedures and identifying unsafe conditions and notifying store management.
Requirements
  • Leadership Experience: Previous supervisory or leadership experience is required.
  • Communication Skills: Effective communication and reading skills are essential for this role.
  • Math Skills: Basic math skills are required for this position.
  • Background Check: Ability to pass a pre-employment background check.
About Us

Ruler Foods is a proud member of the Kroger family of companies, serving customers in 48 stores throughout the Midwest. We are committed to providing a positive and inclusive work environment, where our employees can grow and develop their skills.