Customer Service Shift Leader

6 days ago

Van Wert, Ohio, United States Kroger Full time
Job Description

Create an exceptional customer experience through outstanding service and leadership. Establish and maintain a safe and clean store environment that encourages customer loyalty. Foster a positive team culture by promoting excellent customer service and empowering team members to deliver exceptional results.

Key Responsibilities
  • Work in all areas of the store, including cashiering, stocking, general maintenance, and cleaning.
  • Assist store management and team members in achieving a favorable customer shopping experience.
  • Lead teams in planning, implementing, and executing merchandising and operating initiatives.
  • Work with team members to identify opportunities, develop timely solutions, and create action plans to ensure implementation.
  • Drive sales by working with the store management team to maximize sales and profits while managing shrink.
  • Assist in reducing turnover, increasing retention, and maintaining consistent store operations.
  • Manage labor and supply costs to meet customer service and financial targets.
  • Ensure customer returns and exchanges are handled to satisfy customers while complying with company policies and procedures.
  • Maintain awareness of inventory and stocking conditions to ensure ordering system integrity.
  • Display a positive attitude and promote a culture of respect and inclusivity.
  • Stay current with present, future, seasonal, and special ads.
  • Adhere to all food safety regulations and guidelines.
  • Reinforce safety programs by complying with safety procedures and identifying unsafe conditions.
  • Report all safety risks or issues, and illegal activity, including robbery, theft, or fraud.
  • Adhere to all local, state, and federal laws, and company guidelines.
  • Maintain flexibility to work any shift and ability to open or close the store.
  • Promote trust and respect among team members.
  • Create an environment that enables customers to feel welcome, important, and appreciated.
  • Achieve a satisfactory level of technical and professional skills or knowledge in the position and related areas.
  • Gain and maintain knowledge of products sold; respond to questions and make suggestions about products.
  • Physical demands include standing and walking 100% of the time, lifting an average of 50 lbs., pushing, pulling, bending, twisting/turning, manual dexterity, and repetitive motion of hands/wrists.
  • Must be able to perform the essential job functions of this position with or without reasonable accommodation.
Qualifications
  • Any previous supervisory/leadership experience.
  • Past work record reflects dependability and integrity.
  • Ability to handle stressful situations.
  • Effective communication and reading skills.
  • Knowledge of basic math.
  • Ability to pass a pre-employment background check.
About Us

Ruler Foods, a part of the Kroger family of companies, is a leading retailer in the Midwest. We take pride in serving our customers in 48 stores throughout Indiana, Illinois, Missouri, Tennessee, Kentucky, and Ohio. Our mission is to feed the human spirit by providing amazing experiences for our customers, communities, and each other, with food at the heart of it all.

We strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven, and hungry to learn, your potential is unlimited.

Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Ruler family.

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