Roadside Assistance Technician
4 days ago
We are seeking a highly skilled and customer-focused Roadside Assistance Technician to join our team at The Auto Club Group. As a Roadside Assistance Technician, you will be responsible for providing emergency roadside service to our members, ensuring their safety and satisfaction.
Key Responsibilities:
- Operate a full-size or mini service truck or tow truck and applicable service equipment to assist AAA members, employees, and other motorists.
- Utilize GPS and maps to locate member breakdown locations.
- Service vehicles by performing functions such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service, and changing/inflating flat tires.
- Arrange for or tow member's vehicle when the vehicle cannot be started or is unsafe to drive.
- Ensure 100% member satisfaction by providing excellent customer service.
- Offer value to members through On-the-Go Tow or battery tests/sales.
- Provide support at special events such as parades, travel shows, Car Care, or Public Relations events.
Requirements:
- Have a high school diploma or equivalent and a valid driver's license.
- Be 21 years of age or older.
- Possess a valid state driver's license with minimal driving infractions/incidents.
- If employed in Illinois, possession of a valid Illinois C-NonCDL driver's license is required.
- Have experience using tablets or electronic devices to update calls, review policies and procedures, document safety records, and complete other applicable duties.
- Exhibit strong customer service skills, including the ability to effectively communicate with customers/members and understand the need for meeting and exceeding customer expectations.
- Have the ability to lift materials weighing up to seventy-five (75) pounds.
- Be able to successfully complete drug screening, MVR, criminal background check, and DOT health screenings (pre-employment and ongoing).
Preferred Qualifications:
- Possess experience servicing vehicles such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service, and changing/inflating flat tires.
- Have prior tow truck driver or roadside service experience.
- Can safely operate a wheel lift, flatbed, dolly towing equipment, and full-size or mini service vehicle and applicable service equipment and/or commercial driving experience.
Work Environment:
Provides roadside service to AAA members. Works primarily out of office with frequent (up to 95% of work time) exposure to road hazards and temperature extremes. Spends less than 5% of the time in a temperature-controlled office environment.
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