Customer Experience Associate

5 days ago


Lebanon, Ohio, United States Firelands Scientific The Landing Dispensaries Full time
Job Title: Part-Time Customer Experience Representative

We are seeking a highly skilled and enthusiastic Part-Time Customer Experience Representative to join our team at Firelands Scientific / The Landing Dispensaries. As a key member of our retail team, you will be responsible for providing exceptional customer service, product knowledge, and consultation to our guests.

Key Responsibilities:
  • Customer Service: Provide best-in-class hospitality and consultation to every guest, engaging in one-on-one interactions from the moment they enter the store.
  • Product Knowledge: Maintain in-depth knowledge of every product and strain in the store, consulting with customers to make the best possible product suggestions.
  • Cash Handling and Compliance: Correctly handle cash transactions, apply discounts, and verify proper paperwork, documentation, and ID for customers.
  • Point of Sale (POS) System: Accurately use and maintain the POS system, entering customer profiles and data in a timely manner.
Requirements:
  • Education: High School Diploma or equivalent.
  • Experience: Recent and relevant hospitality and/or retail experience required.
  • Skills: Excellent customer service skills, knowledge of cannabinoids and the endocannabinoid system, and ability to work effectively with employees, management, and customers.
Work Environment:

Our dispensary is a fast-paced and dynamic environment, similar to a busy retail store. You will be constantly interacting with internal and external stakeholders, requiring strong communication and interpersonal skills.

We are an equal opportunity employer, committed to creating an inclusive environment for all employees. If you are passionate about providing exceptional customer service and have a strong interest in the cannabis industry, we encourage you to apply for this exciting opportunity.



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