Cloud Solutions Architect
4 weeks ago
About the Role
We are seeking a highly skilled Cloud Solutions Architect to join our team at Carle Health. As a Cloud Solutions Architect, you will be responsible for owning the technical engagement and ultimate success around specific implementation projects.
You will engage with other AWS solutions architects, partner and professional services organizations to drive large and highly complex sales opportunities to closure.
Key Responsibilities
- Ensure customer success in building and launching Connect solutions
- Educate customers of all sizes on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
- Conduct one-to-few and one-to-many training sessions to transfer knowledge to customers considering or already using AWS
- Capture and share best-practice knowledge amongst the AWS solutions architect community
- Author or otherwise contribute to AWS customer-facing publications such as whitepapers
- Build deep relationships with senior technical individuals within customers to enable them to be cloud advocates
- Act as a technical liaison between customers, partners, service engineering teams and support
Requirements
- Contact Center industry experience
- Experience building integrations across WFM, CRM, Unified Communications, and contact center solutions
- Working knowledge of popular communications protocols and APIs such as WebRTC and SIP
- 3+ years of customer-facing experience, preferably in the enterprise space
What We Offer
Carle Health is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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