Department Head

Job Summary:

Barnes & Noble College is seeking a highly motivated and experienced Department Manager to join our team. As a Department Manager, you will be responsible for leading and training booksellers to provide exceptional customer service, managing daily activities of the café, and driving sales and promotions.

Key Responsibilities:

• Lead and train booksellers to provide outstanding customer service and ensure the availability, freshness, and quality of products.
• Manage daily activities of the café, including preparing food and drinks, maintaining a safe and healthy work environment, and enforcing safe food handling and loss prevention practices.
• Drive sales and promotions by assigning work and providing focused direction to caf booksellers, resolving customer issues and complaints, and maintaining a clean and organized store environment.
• Manage inventory, stock, and rotation of perishable items, operate equipment, troubleshoot breakdowns, and maintain supplies and perform preventive maintenance.
• Assist with processing sales transactions and/or training booksellers to complete transactions, conduct regular meetings with team to provide feedback on sales and upcoming promotions.

Requirements:

• 2+ years experience in a retail service setting as a manager or a graduate of the Best Seller Program.
• High school diploma/GED required.
• Previous food handling experience preferred.
• High-energy, friendly personality, with strong communication skills to interact with a variety of people.
• Outstanding customer service skills to match customers to products that meet their needs.
• Basic reading, writing and accounting skills required.
• Excellent customer service and communication skills needed.
• Strong interpersonal, communication, and problem solving skills.
• Ability to work a flexible schedule including evenings, weekends, and holidays.

Working Conditions:

Frequent movement within the department and the store. Ability to remain in a stationary position for extended periods. Frequent lifting. Occasional reaching, stooping, kneeling, crouching, and climbing ladders.

COVID-19 Considerations:

Our stores comply with all applicable federal, state and local requirements and/or recommendations regarding social distancing and sanitizing. In accordance with individual campus requirements, positions may require confirmation of vaccination. The use of face masks throughout the day and while on campus may also be expected or required.

Barnes & Noble College is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.