Training Manager Operations

4 weeks ago


Dallas, Texas, United States CyrusOne Full time

Job Summary

CyrusOne is seeking a highly skilled and experienced Training Manager, Operations to define and drive the operational training and enablement strategy at scale. As a key member of our team, you will be responsible for creating solutions that team members want to adopt, share, and improve.

Key Responsibilities

  • Enable transparency and decision-making across CyrusOne leadership by providing communication and clear status of the initiatives you own.
  • Bring your expertise, problem-solving skills, and creativity to add value to our team.
  • Unify distributed efforts and own the plan to deliver quality outcomes for our customers.
  • Work across organizations to ensure we continue marrying best-in-class customer experience as new services and features are launched with training programs that enable high-quality customer support.
  • Define metrics and KPIs to measure success of strategic initiatives and programs and report on their progress.
  • Manage programs to scale and improve the learner experience with our training and enablement offerings.
  • Promote regional approaches where applicable.
  • Manage multiple stakeholder deliverables, requirements, and navigate complex situations.
  • Attend program-related meetings, coordinate with team leaders, and regularly report status to Operations System management.
  • Work under tight program timelines.
  • Frequently visit data centers to understand the learner's experience.

Requirements

  • 5+ years of program or project management experience.
  • 5+ years of prior training experience.
  • 5+ years of management experience.
  • 2+ years of driving process improvements experience.
  • Experience using data and metrics to determine and drive improvements.
  • Proven track record for cultivating strong relationships with internal stakeholders, vendors, or customers.
  • Demonstrated understanding of training creation, practices, and procedures.
  • Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.
  • Excellent communication skills, teamwork, organizational, and problem-solving skills.
  • Proficient with Microsoft Office Suite and project management software.
  • Prior experience standing up a training program preferred.

Education/Certifications

  • High School diploma required.
  • Bachelor's degree in business, operations, human resources, adult education, organizational development, instructional design, or related field preferred.

Work Environment

  • Fast-paced environment.
  • 5% travel required.

CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.



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