NICE CXONE Engineer
4 days ago
We are seeking a highly skilled NICE CXONE InContact Contact Center Engineer to join our team at A-Line Staffing Solutions.
About the Role:This is a technical lead role working with cross-functional teams and business stakeholders to design, implement, and support complex contact center solutions across multiple agencies.
Key Responsibilities:- Stakeholder Management: Serve as a technical lead and point of contact for clients, ensuring the smooth delivery of contact center solutions while managing multiple stakeholder expectations.
- Project Coordination: Lead and coordinate release planning, development, testing, and deployment of IVR enhancements across various agencies.
- Solution Design & Implementation: Build and optimize call flow designs, chat integrations, and backend system connections using APIs.
- Routing Design: Implement skills-based routing solutions for voice, chat, email, and SMS contact center technologies.
- API Development: Collaborate with architecture teams to design, develop, and deploy APIs.
- Technical Translation: Translate business requirements into technical solutions and prepare design documents to guide application development.
- Cloud Technology: Work with cloud-based platforms (SaaS, PaaS, IaaS) and virtualized systems, including servers, databases, and network infrastructure.
- Issue Resolution: Coordinate communication and resolution for technical issues with other teams.
- NICE InContact CXone Expertise: Proficient in NICE InContact CXone features (ACD, IVR, Auto Dialer, OmniChannel, WFM, Studio, Interaction Analytics, POCs, and Auto Attendant) with at least 5 years of experience.
- CXOne Studio: Minimum of 3 years of experience with NICE CXOne Studio.
- Programming Languages: Strong experience with one or more programming languages such as C#, C++, Java, JavaScript, and Python (4+ years).
- API Development & Maintenance: At least 5 years of experience developing, maintaining, and troubleshooting web service API calls.
- Contact Center Dashboard Creation: Experience in creating and managing dashboards for contact centers.
- Salesforce Integration: Experience with Salesforce and understanding of how contact centers interact with CRM systems.
- Networking Knowledge: Base knowledge of intersystem networking and data traffic flow between components.
- Browser Troubleshooting: Ability to troubleshoot contact center applications and browser issues (Chrome and Edge) when interacting with web-based platforms like Salesforce or Microsoft Dynamics.
We are looking for a highly skilled and experienced NICE CXONE InContact Contact Center Engineer to join our team at A-Line Staffing Solutions. If you have the required skills and experience, please apply for this exciting opportunity.
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NICE CXONE Engineer
3 days ago
Lansing, Michigan, United States A-Line Staffing Solutions Full timeJob SummaryWe are seeking a highly skilled NICE CXONE InContact Contact Center Engineer to join our team at A-Line Staffing Solutions. The ideal candidate will be confident in a client-facing role and able to manage multiple projects and stakeholders simultaneously.Key Responsibilities:Stakeholder Management: Serve as a technical lead and point of contact...
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NICE CXone Contact Center Specialist
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NICE CXONE Technical Lead
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Lansing, Michigan, United States A-Line Staffing Solutions Full timeJob Summary:We are seeking a highly skilled NICE CXONE InContact Contact Center Engineer to lead our team in designing, implementing, and supporting complex contact center solutions across multiple agencies. As a technical lead, you will be responsible for managing multiple stakeholders and projects simultaneously, ensuring the smooth delivery of contact...
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Technical Lead
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Cloud Contact Center Solutions Engineer
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Cloud Contact Center Solutions Engineer
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Cloud Contact Center Engineer
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