Customer Service Representative

1 week ago

Long Beach, California, United States Redbarn Pet Products LLC Full time
About Us

Redbarn Pet Products LLC is a renowned pet industry leader, boasting 28 years of experience and a commitment to delivering high-quality, innovative products. As a founder-owned and operated brand, we prioritize integrity, quality, and innovation to make pets happy.

Perks of Joining Our Team
  • Comprehensive Medical, Dental, and Vision Insurance
  • 401(k) with a company match
  • Flexible/Health Spending Accounts
  • Voluntary Benefits
  • Pet Insurance
  • Life and Accidental Death & Dismemberment Insurance
  • Paid Vacation / Paid Sick
  • Employee Pet Food Discounts
  • Complimentary Office Snacks
Job Summary

As a Customer Service Specialist, you will be the primary point of contact for our customers, providing exceptional support and resolving issues efficiently. This role requires a highly motivated individual with excellent communication skills, a strong work ethic, and a passion for delivering outstanding customer experiences.

Key Responsibilities
  • Assist customers via phone, live chat, email, and SMS/Text
  • Take orders, answer questions, and help customers with their needs
  • Engage with customers to resolve issues and provide solutions
  • Manage customer inquiries through platforms like Amazon, and other third-party applications
  • Track returns, customer complaints, and other important customer metrics
Tools and Technologies
  • Shopify
  • Asana
  • Reamaze
  • Postscript
  • Nextiva
  • Slack
  • Amazon (Seller Central)
  • Recharge
  • Google Voice
Competencies We Value
  • Attention to Detail: You notice the little things that make a big difference
  • Problem Solving: You identify and resolve issues efficiently, even in challenging situations
  • Customer Service: You handle tough situations with empathy and aim to exceed customer expectations
  • Communication: Whether it's written or spoken, you're clear, concise, and responsive
  • Judgment: You use critical thinking to make sound decisions
  • Planning and Organizing: You prioritize tasks and use your time wisely
  • Quality: Accuracy and thoroughness are in your DNA
  • Safety and Security: You're mindful of safety and report any potential risks
Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

A high school diploma or equivalent, with some related experience preferred.

Able to read, write, and communicate clearly.

Basic math skills to handle customer orders and inquiries.

Apply common sense to solve straightforward problems.

Comfortable with database and internet software, as well as word processing tools.

Strong multitasking abilities.

This role involves sitting for long periods, using your hands, and communicating frequently. You might occasionally need to lift items up to 10 pounds, and less frequently, items up to 25 pounds.

Redbarn Pet Products LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Redbarn Pet Products LLC complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, please contact Human Resources at.

CPRA Notice. If you are a California resident, and would like to learn more about what categories of personal information we collect when you apply for this job, and how we may use that information, please read our CPRA Job Applicant Notice at Collection by copy and pasting the below link into your browser).

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Redbarn Pet Products LLC does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Redbarn property and therefore, Redbarn Pet Products LLC will not pay a fee for any placement resulting from the receipt of an unsolicited referral. At Redbarn Pet Product's request only, preferred vendors may be invited to refer talent for specific open positions. In these cases, a fully executed agreement with Redbarn Pet Products LLC must be in place and current.

Compensation details: 16-18 Hourly Wage

PIf699503a5-

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