Full-Time Member Experience Specialist

2 weeks ago


Langhorne, Pennsylvania, United States American Heritage Credit Union Full time

{"h1": "Member Experience Advisor Job Description", "p": "At American Heritage Credit Union, we are seeking a highly skilled Member Experience Advisor to join our team. As a key member of our team, you will be responsible for providing exceptional service to our members, clients, and associates, enhancing their overall experience.

Responsibilities:

* Process account-related requests, including opening basic consumer accounts and performing file maintenance.
* Process basic consumer loan-related requests, including submitting applications, booking, and disbursing, and file maintenance.
* Utilize sales tracking systems, member data warehouse programs, and other tools to analyze members\u2019 engagement with the credit union and offer solutions that will be conducive to the member\u2019s current/future life stage(s).
* Connect members to our Subject Matter Experts (SMEs) via SmartOffice/VANA technology who can assist them with their specialized financial needs.

Qualifications:

* One year to three years of similar or related experience.
* A high school education or GED.
* Full-time position- Rotating evening and Saturday hours are required.
* FICEP certification preferred.

We offer a competitive rate commensurate with experience and an extensive benefits package, including paid time off, health benefits, 401(k) with a generous escalating company match, and future growth opportunities within the company. We work to maintain the best possible professional and environmentally friendly atmosphere for our employees.

EOE M/F/D/V"}



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