Senior Resident Services Representative
1 day ago
Tricon Residential is a leading owner and operator of single-family rental homes in the U.S. and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents, and local communities underpins our culture and business philosophy.
Job Summary:We are seeking a highly skilled Senior Resident Services Representative to join our team. As a key member of our call center, you will be responsible for providing exceptional customer service to our residents, handling inbound calls, and resolving issues in a timely and professional manner.
Key Responsibilities:- Confer with residents via email, chat, texting, and over the phone to address their concerns and provide information about our properties.
- Keep accurate records of customer interactions and transactions, including details of inquiries, complaints, and comments.
- Listen patiently to resident queries and resolve issues by escalating them to leadership when necessary.
- Update resident accounts as needed and coordinate with internal departments to find solutions.
- Promptly follow up with residents to ensure they are satisfied with your response.
- High school diploma or GED equivalency.
- 2 years of previous customer service experience.
- Proficient in Microsoft Excel and other Microsoft Office applications.
- Ability to work in a fast-paced environment and multitask.
- Strong attention to detail and problem-solving skills.
At Tricon Residential, we are committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds. We offer a competitive salary range of $50,000 to $83,950.00, based on the candidate's knowledge, experience, and skills.
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