Customer Service Team Lead

6 days ago


Sedalia, Missouri, United States Jostens Full time
Job Summary

This role is responsible for providing front-line customer service support and supervision of the Printlynx Commercial Print team in Sedalia, Missouri.

The ideal candidate will have 5+ years' experience in customer service, with a strong background in sales techniques, cash handling, and math skills. Knowledge of the full MS Office suite and in-depth knowledge of Sedalia product offerings and production processes are also required.

Responsibilities
  • Provide technical guidance and oversight to sales representatives and customer service reps
  • Responsible for balancing, collections and bank deposits
  • Handle escalations to ensure customer satisfaction
  • Initiate job tickets
  • Monitor Work in Progress
  • Work with Accounting for month-end billing
  • Lead Estimator answering questions for sales and customer service representative and internal departments
  • Manage storefront and online system
  • Work with external vendors for quotes and track outsources jobs
  • Order paper and envelope supplies and manage inventory
Requirements
  • High School Diploma
  • 5+ years' Customer Service experience
  • Knowledge of sales techniques
  • Solid cash handling and math skills for estimating
  • Working knowledge of full MS Office suite
  • In-depth knowledge of Sedalia product offerings
  • In-depth knowledge of Sedalia production processes
  • Pleasant and professional telephone presence
Compensation and Benefits

$50,000 - $65,000 per year, depending on experience


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