Customer Service Ambassador

2 weeks ago


Murrysville, Pennsylvania, United States Ampcus Full time
Job Summary

Ampcus is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing department, you will be responsible for delivering exceptional service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Customer Interaction: Interact with clients, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.
  • Problem-Solving: Determine, based upon professional knowledge, the best approach to resolve abnormalities and find solutions.
  • Analysis and Resolution: Analyze abnormalities that occur within your working area and reason, based upon professional knowledge and insights, where the cause lies and implement remedies.
  • Attention to Detail: Complete work with a high degree of accuracy and attention to detail.
  • Technical Skills: Possess an above Basic level of skill with Excel and be proficient in using other relevant software tools.
Requirements
  • Education and Experience: Relevant education and experience in customer service or a related field.
  • Language Skills: Fluency in English (en-US) is required.


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