Current jobs related to Customer Service Specialist - Neptune City, New Jersey - Hackensack Meridian Health

  • Customer Service Associate

    4 weeks ago

    Neptune City, New Jersey, United States Family Dollar Full time

    Customer Service Representative Job DescriptionAt Family Dollar, we are seeking a Customer Service Representative to join our team. As a key member of our store staff, you will be responsible for providing exceptional service to our customers.Key Responsibilities:Provide excellent customer service, ensuring a positive shopping experience for all...

  • Customer Service Ambassador

    2 weeks ago

    Neptune City, New Jersey, United States Family Dollar Full time

    Customer Service Representative Role at Family DollarAs a valued member of our team, you will be responsible for delivering exceptional customer experiences. Your key responsibilities will include greeting customers, assisting with merchandise selection, and completing cash register transactions with accuracy and efficiency. You will also be expected to...

  • Customer Service Representative

    1 week ago

    Neptune City, New Jersey, United States ShopRite Full time

    Job Summary:As a Non-Foods Clerk at ShopRite, you will be responsible for providing excellent customer service, maintaining a clean and organized store environment, and assisting with inventory management. Key responsibilities include greeting customers, answering questions, and resolving issues in a professional and courteous manner. Additionally, you will...

  • Customer Service Representative

    4 weeks ago

    Neptune City, New Jersey, United States Restaurant Depot Full time

    Job Summary:As a Receptionist at Restaurant Depot, you will provide exceptional customer service and administrative support to our team. This role is perfect for someone who is detail-oriented, organized, and enjoys working in a fast-paced environment.Key Responsibilities:• Answer and direct phone calls to the appropriate team members• Greet and direct...

  • Customer Service Representative

    1 week ago

    Neptune City, New Jersey, United States HMH HOSPITALS CORPORATION Full time

    Contact Center Representative Job SummaryAt HMH Hospitals Corporation, we are committed to delivering exceptional patient care and service. As a Contact Center Representative, you will play a vital role in our team, interacting with patients, families, and clinical staff to schedule appointments, register patients, and handle medical requests.Key...

  • Customer Service Representative

    1 month ago

    Neptune City, New Jersey, United States Wingstop Restaurants Full time

    Deliver World Class Service at WingstopAs a Guest Service Team Member at Wingstop, you'll be the face and voice of our brand, providing authentic, positive, and genuine experiences for our guests. Your responsibilities will include:Greeting guests and interacting with them in a friendly and professional mannerAnswering phone calls and taking ordersDelivering...

  • Customer Service Escalations Specialist

    1 month ago

    Jersey City, New Jersey, United States Miele Full time

    Job PurposeMiele is seeking a highly skilled Customer Service Escalations Specialist to join our team. As a key member of our customer service team, you will be responsible for resolving complex customer complaints and ensuring that our high standards of customer service are maintained.Key ResponsibilitiesServe as the last point of escalation to resolve...

  • Retail Sales Specialist

    2 days ago

    Neptune City, New Jersey, United States Hobby Lobby Full time

    Our Store: A Place to ThriveAt Hobby Lobby Stores, Inc., we are excited to announce the opening of our newest location in Neptune City, NJ. We are seeking talented individuals to join our team as Retail Sales Specialists. As a Retail Sales Specialist, you will play a key role in providing exceptional customer service and promoting our wide range of...

  • Phlebotomy Specialist

    2 weeks ago

    Neptune City, New Jersey, United States LabCorp Full time

    Job Summary:We are seeking a skilled Phlebotomy Specialist to join our team at LabCorp. As a Phlebotomy Specialist, you will be responsible for collecting blood and other medical specimens from patients, processing them for testing, and maintaining accurate records. If you have a passion for delivering exceptional customer service and working in a fast-paced...

  • Scanning Coordinator

    2 weeks ago

    Neptune City, New Jersey, United States ShopRite Full time

    Job Summary: As a Scanning Coordinator at ShopRite, you will be responsible for providing excellent customer service, promoting charitable promotions, and assisting with the onboarding of new department associates.Key Responsibilities:* Greet all customers and provide prompt, courteous service* Promote the sale of current charitable promotions* Assist with...

  • Technical Support Specialist

    3 weeks ago

    Neptune City, New Jersey, United States TDK Full time

    Job Title: Technical Support SpecialistAt TDK, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support and advice to customers using our products or experiencing issues with our products.Key Responsibilities:Assist customers with technical...

  • Transportation Specialist

    1 week ago

    Neptune City, New Jersey, United States Hackensack Meridian Health Full time

    Job Summary:At Hackensack Meridian Health, we are seeking a skilled Transportation Specialist to join our team. As a key member of our organization, you will be responsible for transporting mail, medications, lab specimens, supplies, and equipment between facilities in a safe and efficient manner.Responsibilities: Deliver equipment, mail, and supplies to...

  • Customer Service Representative

    1 month ago

    Jersey City, New Jersey, United States SERVICE PROFESSIONALS, INC. Full time

    Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team in Union, NJ.Our MissionAt Service Professionals, we are committed to delivering exceptional customer experiences that exceed our customers' expectations.What We OfferExceptional Benefits: Comprehensive health and dental...

  • Customer Service Representative

    1 month ago

    Jersey City, New Jersey, United States SERVICE PROFESSIONALS, INC. Full time

    Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team in Union, NJ.Our MissionAt Service Professionals, we are committed to delivering exceptional customer experiences that exceed our customers' expectations.What We OfferExceptional Benefits: Comprehensive health and dental...

  • Customer Service Representative

    7 days ago

    Neptune City, New Jersey, United States Wingstop Full time

    Key Responsibilities:As a Guest Service Team Member at Wingstop, you will be the face and voice of the restaurant, interacting with guests to provide authentic, positive, and genuine experiences. Your duties will include greeting guests, answering phone calls, taking and delivering orders, and ensuring that every guest leaves satisfied.What We Offer:At...

  • Contact Center Training Specialist

    2 weeks ago

    Neptune City, New Jersey, United States Hackensack Meridian Health Full time

    Job Title: Contact Center Training SpecialistAt Hackensack Meridian Health, we are committed to delivering exceptional patient care and service. As a Contact Center Training Specialist, you will play a critical role in ensuring our Patient Access Center staff have the skills and knowledge they need to meet the needs of our patients.Key...

  • Fitness Floor Care Specialist

    5 days ago

    Neptune City, New Jersey, United States Retro Fitness Full time

    The Fitness Floor Care Specialist plays a vital role at Retro Fitness, ensuring a clean, safe, and inviting environment for our members to achieve their fitness goals. As a member of our team, you will be responsible for maintaining the overall upkeep of the fitness floor, equipment, and surrounding areas, including walls and mirrors.At Retro Fitness, we...

  • Diagnostic Imaging Specialist

    2 weeks ago

    Neptune City, New Jersey, United States Actalent Full time

    Job Title: Diagnostic Imaging SpecialistJob Summary:We are seeking a skilled Diagnostic Imaging Specialist to join our team at Actalent. As a Diagnostic Imaging Specialist, you will be responsible for preparing and positioning patients for diagnostic imaging procedures, explaining procedures and processes to patients, and performing specialized and routine...

  • Travel Nurse RN Specialist

    1 week ago

    Neptune City, New Jersey, United States Talent4Health Full time

    Job Title: Travel Nurse RN SpecialistJob Summary:Talent4Health is seeking a skilled Travel Nurse RN Specialist to join our team. As a Telemetry RN, you will be responsible for providing high-quality patient care in a fast-paced hospital setting. Responsibilities:• Provide direct patient care to telemetry patients• Collaborate with the healthcare team to...

  • Contact Center Training Specialist

    4 weeks ago

    Neptune City, New Jersey, United States Hackensack Meridian Health Full time

    Job Title: Contact Center Training SpecialistAbout the Role:We are seeking a highly skilled Contact Center Training Specialist to join our team at Hackensack Meridian Health. As a key member of our Patient Access Center, you will be responsible for developing and delivering training programs to ensure our staff provides exceptional service to our...

Customer Service Specialist

2 months ago

Neptune City, New Jersey, United States Hackensack Meridian Health Full time

Overview

At Hackensack Meridian Health, our team members are integral to our mission of enhancing patient care and supporting each other in our professional journeys. We foster a culture of connection and collaboration, where competitive benefits are just the beginning. Our commitment extends beyond our roles; it encompasses how we uplift one another and engage with our community.

Together, we strive for continuous improvement, advancing our mission to revolutionize healthcare and be a beacon of positive change.

The Customer Service Specialist will manage multi-channel inquiries in a dynamic centralized service environment, engaging with patients, families, and healthcare professionals to coordinate appointments, register patients, and address various medical inquiries. This position requires interaction with a diverse clientele, focusing on resolving issues on the first contact, delivering outstanding customer service, anticipating and fulfilling the needs of our consumers, and treating all individuals with dignity and respect while collaborating to meet quality and performance benchmarks.

Multiple hybrid roles available with a majority of remote work and occasional onsite presence after completing the initial training period.
Training is conducted onsite for the first few weeks, and candidates must be available for the entire duration. Work schedules are established between 7:30 AM - 7:00 PM, Monday through Friday, with rotating Saturday shifts as necessary.
Remote Saturday shifts allow for a weekday off.

Responsibilities

A typical day for a Customer Service Specialist at Hackensack Meridian Health includes:

  • Responding to incoming calls, emails, and chats to accurately schedule, reschedule, or cancel appointments following established protocols.
  • Conducting new patient pre-registration, ensuring accurate verification and updating of patient identity, demographics, insurance, and other necessary information.
  • Collaborating with patients, medical practices, and insurance providers to secure timely authorizations.
  • Ensuring precision in all required demographic, financial, referral/authorization, clinical, and other registration data.
  • Utilizing the current Electronic Health Record (Epic) system to perform transactions and document communications efficiently.
  • Addressing patient portal inquiries and educating patients on the portal's features and benefits.
  • Assisting patients in finding primary care or specialty providers within the health system.
  • Coordinating and communicating effectively to enhance the patient experience.
  • Resolving patient inquiries with minimal supervision by researching and exploring solutions, implementing answers, and escalating unresolved issues.
  • Meeting specific performance metrics related to productivity and quality assurance.
  • Adhering to established workflows, scripts, and departmental call flow.
  • Demonstrating essential customer-care skills such as empathy, active listening, courtesy, and helpfulness when interacting with a variety of customers, including patients, practice staff, and healthcare professionals.
  • Performing additional job-related duties as required.
  • Complying with organizational competencies and standards of behavior.

Qualifications

Required Education, Knowledge, Skills, and Abilities:

  • High School diploma or equivalent.
  • A minimum of 1 year of experience in customer service, retail, hospitality, or a call center environment.
  • Effective verbal, written, and interpersonal communication skills.
  • Strong telephone etiquette developed through prior customer or patient service experience.
  • A genuine patient-first attitude and a commitment to providing an exceptional patient experience with every interaction.
  • Clear and articulate speaking voice.
  • Strong work ethic and adherence to the scheduled shifts, which may include overtime and weekend work.

Preferred Education, Knowledge, Skills, and Abilities:

  • Associate's or Bachelor's degree.
  • 1 year of experience in healthcare as a medical assistant or in a patient-facing role.
  • 2 years of experience in an inbound call center setting.
  • Familiarity with the EPIC system.
  • Knowledge of medical terminology, hospital systems, and insurance processes.
  • Bilingual abilities.

If you believe that your skills and experiences align with the above description, we encourage you to consider this opportunity.

Our Network

Hackensack Meridian Health (HMH) is committed to maintaining a safe workplace, including mandatory influenza vaccinations for all employees.

As part of our commitment to supporting your career journey, we may share your resume with other areas within the Hackensack Meridian Health network that have current openings matching your qualifications.