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Business Development Director

1 week ago

Sacramento, California, United States Virtual Full time

Company Overview

VIRTUAL is a leading provider of residential heating and cooling services. We are dedicated to delivering exceptional customer experiences and building long-term relationships with our clients.

Job Description

We are seeking a highly skilled General Manager to join our team. The successful candidate will be responsible for driving revenue growth, improving operational efficiency, and ensuring high-quality customer service.

Key Responsibilities

  • Financial Performance: Achieve targeted financial goals by developing and implementing strategies to drive revenue growth while managing costs effectively.
  • Sales Strategy & Team Management: Develop and implement sales strategies to drive growth, while motivating and training the sales team to ensure high levels of performance.
  • Customer Service Excellence: Ensure timely call answering, high-quality customer service, and efficient execution of dispatch guidelines by customer service representatives and dispatchers.
  • Team Leadership & Development: Lead, train, and develop team members to ensure a high level of performance and skill.
  • Operations Oversight: Supervise the installation, repair, and maintenance of heating and cooling systems, ensuring quality and efficiency in service delivery.
  • Technician Coordination: Oversee and coordinate the activities of technicians and staff, ensuring quality and efficiency in service delivery.
  • Compliance & Safety: Ensure adherence to safety regulations and company policies at all times.
  • Market Adaptability: Monitor market trends and adapt strategies to meet evolving business needs.
  • Problem Solving: Conduct regular inspections to identify potential issues and recommend effective solutions.
  • Vendor & Partner Relations: Manage and build professional relationships with vendors and partners to enhance business operations.

Required Skills and Qualifications:

  • Proven track record as General Manager in a residential heating and cooling business, with success in growing revenue and profit.
  • Extensive experience (10+ years) in HVAC, including system design and troubleshooting.
  • Strong leadership skills with a demonstrated ability to manage and lead teams of managers, technicians, installers, customer service representatives, and dispatchers.
  • Excellent communication and interpersonal skills.
  • Ability to perform under pressure and manage time effectively to meet deadlines.
  • Self-motivated with the ability to work independently and collaboratively.
  • Proficiency with Apple devices and Microsoft Office 365 suite for communication and operations.
  • Physical ability to push/pull/lift up to 50 lbs.