Senior Systems Engineer

2 days ago

Rochester, New York, United States IT Services Provider Full time
Job Overview

We are seeking a highly skilled and motivated Senior Systems Engineer to join our dynamic team at Info Advantage, a leading managed services company dedicated to providing top-notch IT solutions and support to our clients.

Key Responsibilities:
  • Provide advanced technical support for Azure and Microsoft 365 environments, including troubleshooting, configuration, and administration.
  • Assist in the design, implementation, and management of cloud solutions and infrastructure.
  • Collaborate with clients to understand their IT needs and provide tailored solutions and recommendations.
  • Monitor system performance, identify potential issues, and implement corrective actions to maintain optimal system functionality.
  • Work with the Level 1 support team to escalate and resolve complex technical issues.
  • Perform regular system maintenance, updates, and upgrades as needed.
  • Document technical processes, procedures, and configurations for internal knowledge base.
  • Participate in on-call rotation and provide after-hours support as required.
  • Stay current with industry trends and advancements in Azure and Microsoft 365 technologies.
Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
  • Proven experience with Azure and Microsoft 365 environments.
  • Relevant certifications such as AZ-104 (Microsoft Azure Administrator), AZ-305 (Microsoft Azure Solutions Architect Expert), or SC-300 (Microsoft Security, Compliance, and Identity Fundamentals) are highly preferred.
  • Strong knowledge of cloud services, virtualization, and enterprise IT infrastructure.
  • Excellent troubleshooting and problem-solving skills.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Strong communication and interpersonal skills, with the ability to interact effectively with clients and team members.
  • Experience with ITIL processes and best practices is a plus.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and supportive work environment.
  • Flexible work arrangements.

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