Plan Administrator

4 weeks ago


Dresher, Pennsylvania, United States Ascensus Full time
Job Summary

Newport, an Ascensus company, offers comprehensive plan solutions and consulting expertise to plan sponsors and the advisors who serve them. As a provider and partner, Newport is independent, experienced, and responsive.

Key Responsibilities
  • Develops and maintains a full understanding of day-to-day workflow processes required for client plans assigned.
  • Acts as a liaison with the client and Newport to ensure accuracy of plan recordkeeping and data.
  • Reviews all documents for completeness and accuracy; assures all checklists are completed.
  • Collects all pertinent plan data from requisite sources.
  • Maintains knowledge of Plan Recordkeeping system and functions.
  • Assists in the implementation and ongoing maintenance and application of regulatory requirements for client benefit accounts.
  • Responds to and documents participant, plan sponsor, and trustee inquiries.
  • Researches and resolves any issues concerning reports, investments, plan provisions, and specific transactional activities.
  • Provides information and support to the Service Team as needed to manage client accounts.
  • Participates in setting department standards, processes, and procedures. Makes recommendations to ensure regulatory compliance issues are met.
  • Contributes to the development of enrollment, client communications, materials, and administrative standards for new product lines, and assists in implementing changes as directed by supervisory personnel.
  • Analyzes and prepares all transactions prior to processing, including deferral and distribution management.
  • Prepares, reviews, and delivers all plan periodic, regulatory, and ad-hoc reporting. Performs quality control checks.
  • Reports to manager on client satisfaction and any other items necessary to assure customer loyalty.
  • Supports all administrative activities as needed for assigned client accounts.
  • Successfully completes requisite reporting and recordkeeping as well as audit activity associated with the production and distribution of participant benefit statements.
  • Coordinates training and provides mentoring to team members, as needed.
  • Assumes project management responsibilities for department initiatives to increase efficiencies and document changes in processes and procedures.
  • Oversees the scheduled client deliverables for completeness and in a timely manner.
  • Works under pressure in a very fast-paced environment.
  • Focuses on learning in everyday activities and events.
  • Collaborates with and openly shares knowledge with colleagues.
  • Presents information and responds to questions from managers, clients, customers, and the public.
  • Regular, reliable, and punctual.
Management Responsibilities
  • None
Required Education, Experience, and Certificates, Licenses, Registrations
  • 5+ years' experience working in a related position in the retirement services sector.
  • Strong MS Office skills to include Excel, Word, PowerPoint, and Adobe.
Preferred (but not required) education or skills for this role
  • Bachelor's degree in a business-related field or industry experience, or a combination of education and industry.
Competencies
  • Analytical
  • Business Acumen
  • Avid Learner
  • Collaboration
  • Rapport Building
  • Customer Oriented
  • Detail Oriented
  • Verbal and Written Communication Skills
  • Planning and Organizing
  • Problem Solver
  • Team Player
  • Time Management
Travel

Up to 5%.



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