Service Advisor Role

4 days ago


Springfield, Illinois, United States Reliable Chevrolet Springfield Full time

Are you a detail-oriented and customer-focused individual looking for a challenging role in the automotive industry? Do you have experience in customer service and technical troubleshooting? If so, we invite you to apply for the Service Advisor Role at Reliable Chevrolet Springfield

This exciting opportunity offers a competitive salary of $75,000 - $90,000 per year, plus a comprehensive benefits package and opportunities for career advancement.

Key Responsibilities:

  • Customer Service: Provide excellent customer service by addressing concerns and providing solutions to ensure a positive experience.
  • Vehicle Diagnostics: Conduct thorough vehicle inspections to diagnose issues and provide accurate repair recommendations.
  • Service Coordination: Schedule service appointments efficiently, ensuring timely completion of repairs and minimizing downtime.
  • Documentation: Maintain accurate records of customer interactions, vehicle service history, and repair orders.
  • Upselling and Recommendations: Identify opportunities to promote additional services and products, enhancing customer satisfaction and loyalty.

Requirements:

  • Experience: Previous experience as a Service Advisor in an automotive dealership is highly preferred.
  • Communication Skills: Excellent verbal and written communication skills are essential for explaining complex technical issues to customers.
  • Technical Knowledge: Basic understanding of automotive systems and components, with ASE certification or similar technical credentials being a plus.
  • Customer Focus: Strong customer-centric approach with a commitment to providing the highest level of customer satisfaction.
  • Team Player: Ability to work collaboratively with service technicians, parts department, and other colleagues to deliver exceptional service.
  • Computer Proficiency: Proficient in using automotive service software and basic computer applications.

What We Offer:

  • Competitive Salary: A salary package commensurate with experience and skills, with a range of $75,000 - $90,000 per year.
  • Training and Development: Opportunities for continuous training and development to enhance your skills and expertise.
  • Benefits Package: Comprehensive benefits including health insurance, retirement plans, and employee discounts on vehicles and services.
  • Positive Work Environment: Join a friendly and supportive team that values collaboration, professionalism, and mutual respect.

We are an equal opportunity employer and welcome applications from motivated individuals who share our commitment to delivering outstanding service to our valued customers.



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