Service Desk Operations Specialist

3 days ago


Springfield, Illinois, United States Illinois Secretary of State Full time
Job Overview

Serving as a senior advisor to Tier 2 technical support, this role oversees and optimizes ServiceNow/Web Helpdesk system operations, advising on request routing and programming, and providing technical guidance during critical incidents or outages. The goal is to ensure efficient and effective support operations, delivering a seamless user experience.

Responsibilities:
  • The position involves ITIL problem management, serving as a technical advisor during critical incidents or outages, and providing expertise to support engineers and technicians to resolve issues promptly. It includes identifying, prioritizing, and assigning responsibility for problems and managing them through the entire process to solution.
  • The role generates regular reports on system performance, request trends, and incident resolutions. Presenting findings and recommendations to management and stakeholders supports decision-making.
  • This position ensures that the system configuration aligns with best practices and organizational requirements. Developing and implementing strategies to enhance support workflows, enforce routing processes, and overall system efficiency is crucial.
  • The job requires staying informed on the management and configuration of ServiceNow or Web Helpdesk systems, ensuring they meet the needs of the support team and align with organizational goals.


  • Springfield, Illinois, United States Smartech Full time

    Job OverviewSmartech is a leading national service provider of PC, Server, and Printer maintenance and repair. We are seeking a highly motivated IT field service specialist to work in a fast-paced environment.About the RoleThe Field Service Representative 2 role involves performing a variety of tasks in a highly-directed environment. These include repair...


  • Springfield, Illinois, United States Unifi Aviation LLC Full time

    Airport Ramp Agent Job DescriptionOverviewUnifi Aviation LLC is seeking an experienced Aircraft Service and Operations Specialist to join our team. As a key member of our airport operations team, you will play a crucial role in ensuring the safe and efficient movement of aircraft.Salary and BenefitsThis position offers a competitive salary of $15.00 per...


  • Springfield, Illinois, United States Springfield Lodging LLC Full time

    Hotel Front Desk Clerk Job DescriptionWe are seeking a professional and courteous individual to join our team as a Hotel Front Desk Clerk at the Country Inn & Suites in Springfield.Job Summary: The successful candidate will be responsible for providing exceptional guest service, processing hotel registrations and transactions, and maintaining a positive and...

  • Front Desk Associate

    2 months ago


    Springfield, Illinois, United States Animal Care Center Full time

    At Animal Care Center, we're seeking a highly organized and detail-focused individual to join our front desk team. As a Front Desk Associate, you will be responsible for providing exceptional customer service to our clients, ensuring seamless communication between staff members, and maintaining accurate records of client interactions.Main...


  • Springfield, Illinois, United States Citizens Financial Group, Inc. Full time

    Job SummaryWe are seeking a highly skilled Financial Services Operations Specialist to join our Private Wealth team. In this role, you will be responsible for providing exceptional service to our clients and colleagues.About the RoleAs a Financial Services Operations Specialist, you will be responsible for:Exercise reasonable diligence to understand risks...


  • Springfield, Illinois, United States Big Cedar Lodge Full time

    About Big Cedar LodgeBig Cedar Lodge is a premier resort destination in the heart of the Ozark Mountains. We offer an unparalleled guest experience, with stunning natural beauty, world-class amenities, and exceptional service.Job SummaryWe are seeking a highly skilled Front Desk Representative to join our team. As a key member of our front office staff, you...


  • Springfield, Illinois, United States City of Springfield MO Full time

    The City of Springfield, MO is seeking an IT Support Specialist to join our team as a Computer Assistant Technician. This role will involve assisting with various tasks related to the Help Desk, including inventory management and deployment of new technologies.Key ResponsibilitiesAssist with functions of the Help DeskTake an active role in inventory...


  • Springfield, Illinois, United States Molina Immigration Full time

    Job OverviewMolina Immigration, a dynamic immigration law firm, seeks an experienced Bilingual Front Desk Coordinator to join our team in Springfield. This is a full-time position that offers the opportunity to grow professionally and contribute to the success of our clients.We are committed to providing reliable and compassionate services to immigrants and...


  • Springfield, Illinois, United States Mercy Full time

    OverviewMercy offers a unique opportunity for Surgical Technologists to bring their expertise to the Operating Room. As an Operative Instrument Specialist, you will play a critical role in maintaining accountability for the provision of surgical instruments to the surgical team.Salary: Up to $10k Sign-on Bonus and Competitive Hourly RateJob...


  • Springfield, Illinois, United States Prairie Power , Inc. Full time

    Job Summary:Prairie Power, Inc. is seeking a highly skilled IT Network Operations Specialist to join our team. As an integral part of our network operations team, you will be responsible for configuring and maintaining switching and routing environments using routers, firewalls, and network switches.Key Responsibilities:- Configure and maintain switching and...


  • Springfield, Illinois, United States Chronister Oil Company Full time

    Job OverviewWe are seeking an experienced Operations Leadership Specialist to join our team at Qik N EZ, a family-owned convenience store chain with 11 locations serving over 2 million customers across six cities.About the RoleThis is a full-time opportunity that requires leadership skills and exceptional customer service experience. The successful candidate...


  • Springfield, Illinois, United States ALTA IT Services Full time

    Job OverviewWe are seeking a highly skilled Cyber Security Operations Specialist to join our team at ALTA IT Services.This role will be based in Springfield, VA and requires a strong background in cyber security operating host-based security systems (HBSS), firewalls, intrusion prevention systems, intrusion detection systems, and related security...


  • Springfield, Illinois, United States U.S. Army Full time

    About the RoleWe are seeking a skilled Medic Specialist to join our team in operational settings. As a Medic Specialist, you will provide emergency medical treatment, limited primary care, force health protection, and evacuation in various clinical and operational environments.Job DescriptionThe selected candidate will work in a fast-paced environment,...


  • Springfield, Illinois, United States CASE Management Consulting, LLC Full time

    At CASE Management Consulting, LLC, we're looking for a skilled IT Requirements Specialist to join our team.About the RoleWe estimate the salary for this position to be around $120,000 - $180,000 per year, depending on location and experience.This is a fantastic opportunity to work with cutting-edge technology and contribute to the success of our...


  • Springfield, Illinois, United States MFA Oil Company Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Technician Specialist to join our team at MFA Oil Company. As a Customer Service Technician Specialist, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our store. This is an exciting opportunity to work for a dynamic and...


  • Springfield, Illinois, United States Memorial Health University Medical Center Full time

    About Memorial Health University Medical CenterWe are a leading healthcare provider, dedicated to delivering exceptional patient care and services.Job SummaryThis is an exciting opportunity to join our team as a Treasury Operations Specialist. As a key member of our finance department, you will be responsible for managing daily treasury operations,...


  • Springfield, Illinois, United States CALIBRE Systems Full time

    Job DescriptionCALIBRE Systems Inc. is seeking a Network Operations Planning Specialist (Intermediate) to support our Cybersecurity Division/NGA Defender in the NCE-Springfield, VA area.Key ResponsibilitiesPlan, implement, and operate network services/systems, including hardware and virtual environments.Analyze data/information from multiple sources to...


  • Springfield, Illinois, United States Molina Immigration Full time

    Job Overview:Molina Immigration is seeking a skilled Bilingual Front Desk Receptionist to join our team in Springfield. As a key member of our administrative staff, you will be responsible for creating a welcoming and professional first impression of the Firm by interacting with clients and potential clients, both in person and over the telephone.The ideal...


  • Springfield, Illinois, United States United Parcel Service Full time

    About the RoleWe are seeking skilled Freelance Courier Specialists to join our team. As a Freelance Courier Specialist, you will play a crucial role in delivering packages throughout your community.Company OverviewUnited Parcel Service (UPS) is a leading logistics company that connects people and businesses worldwide. We offer a range of services, from...


  • Springfield, Illinois, United States General Dynamics Information Technology Full time

    Job DescriptionWe are seeking a highly skilled Cybersecurity Operations Specialist to join our team at General Dynamics Information Technology. As a key member of our cybersecurity team, you will play a critical role in protecting our clients' sensitive systems and data.Salary: $169,861 - $229,811 per year, depending on experience and...